All I have to say is wow! Alright to make a long story longer I have had to replace my 27" imac 3 times due to numerous issues including screen flickering, video card problems, DOA etc... So a couple days ago I gave applecare a call and explained to them that I wanted a refund even though I was out of the 14 day exchange/refund period. After talking to a few apple reps I was referred to apple customer relations. After speaking to the customer relations department for about 20 mins the gentleman I was speaking to comes back from being on hold and explains to me that they are going to exchange my base config C2D 27" imac for a 27" 2.8ghz i7 with 8gb of ram and a 2tb hdd! I thought that they might just upgrade me to an i5 and just say sorry for the inconvenience but they went above and beyond! Just wanted to share my story to let others out there with problems that apple really does try to make up for them!