Amazon Limited warranty date for new MacBook Pro incorrect

[familychoice]

Just reeived my new MacBook Pro from Amazon, and the limited warranty date is stating 30th of November, which is incorrect, as it was purchased just two days ago. I have contacted Apple support, who confirm this date should reference the date of purchase, which was 13th December.

This obviously knocks two weeks off my warranty, and although Apple were able to reset the 60 day Applecare part, I'm having to deal with Amazon to find out why the purchase date is wrong, since Apple say devices sold by them reference the correct purchase date.

I'm pretty certain the laptop wasn't previously opened or used - there was no celophane on the box but it was sealed.

Anyone else notice this when purchasing from resellers, or should I be concerned?

Inevitably crap Amazon support are just saying it's an Apple problem, since they just resell their products.

 

[Eriamjh1138@DAN]

Apple doesn't use cellophane on its packaging anymore as part of the "no plastic" environmental blah blah blah. The paper tape seals are the way.

 

[Apple_Robert]

Even though the date may be 2 weeks off, Apple reset your timer for you. I wouldn’t be concerned at all. If there had been a real problem, Apple wouldn’t have reset the timer for you.

 

[familychoice]

Even though the date may be 2 weeks off, Apple reset your timer for you. I wouldn’t be concerned at all. If there had been a real problem, Apple wouldn’t have reset the timer for you.

They were able to reset the 60 day Applecare part (which is great, as I still need to make my mind up about that), but were unable to reset the warranty start date, though a different department is going to take a look on Monday when they're back at work.

Apple doesn't use cellophane on its packaging anymore as part of the "no plastic" environmental blah blah blah. The paper tape seals are the way.

Good to know!

It definitely wasn't opened, there's two long sticky tabs that have to be ripped that were secure.

Amazon support has been abysmal as usual, they insist I send a photo (no instructions where to) of the 'used device' and then closed my chat support window while typing, screengrab below:

 

[Apple_Robert]

They were able to reset the 60 day Applecare part (which is great, as I still need to make my mind up about that), but were unable to reset the warranty start date, though a different department is going to take a look on Monday when they're back at work.


Good to know!

It definitely wasn't opened, there's two long sticky tabs that have to be ripped that were secure.

Amazon support has been abysmal as usual, they insist I send a photo (no instructions where to) of the 'used device' and then closed my chat support window while typing, screengrab below:

You got a new Mac and I don’t believe Amazon can change the date but, I could be wrong on the dating part. Given your attachment, it doesn’t look like there is any understanding on Amazon’s part. If this had happened to me, I would let it go. The chances of a break down or defect happening with a 2 week shorter limited warranty is very, very slim and such a sliver of margin that it wouldn’t lose any sleep.

OT: Did you get the new M4? If so, did you get lucky and it come with Sequoia?

 

[familychoice]

You got a new Mac and I don’t believe Amazon can change the date but, I could be wrong on the dating part. Given your attachment, it doesn’t look like there is any understanding on Amazon’s part. If this had happened to me, I would let it go. The chances of a break down or defect happening with a 2 week shorter limited warranty is very, very slim and such a sliver of margin that it wouldn’t lose any sleep.

OT: Did you get teh new M4? If so, did you get lucky and it come with Sequoia?

Yeah, base M4 Pro 14". Sequoia 15.1 - is that good?

I'm guessing the 30th of November date is whne Apple supplied it to Amazon, but realistically it should state my date of purchase, and I'm guessing this is something Apple will do on Monday from their end.

The main thing was fixing the 60 day Applecare grace period which Apple have done (as it only stated 44 days left instead of 60), but if they can also sort out the warranty that'll be great.

I'm just tired of the usual Amazon lousy support - when ordering they stated it'd be a signed for delivery, and confirmed this on the delivery update email. But the email from the courier said it didn't require signing, and they'd leave my £1800 purchase 'on the doorstep'. Considering the same courier had previously 'lost' three of our Amazon deliveries this was a bit of a concern, but Amazon support told me I'd have to sort it out with the courier myself, which is wrong as their delivery contract is not my responsibility. They now seem to have no idea how to respond to the warranty date issue. They seem totally confused by the whole thing.

 

[Apple_Robert]

Yeah, base M4 Pro 14". Sequoia 15.1 - is that good?

I'm guessing the 30th of November date is whne Apple supplied it to Amazon, but realistically it should state my date of purchase, and I'm guessing this is something Apple will do on Monday from their end.

The main thing was fixing the 60 day Applecare grace period which Apple have done (as it only stated 44 days left instead of 60), but if they can also sort out the warranty that'll be great.

I'm just tired of the usual Amazon lousy support - when ordering they stated it'd be a signed for delivery, and confirmed this on the delivery update email. But the email from the courier said it didn't require signing, and they'd leave my £1800 purchase 'on the doorstep'. Considering the same courier had previously 'lost' three of our Amazon deliveries this was a bit of a concern, but Amazon support told me I'd have to sort it out with the courier myself, which is wrong as their delivery contract is not my responsibility. They now seem to have no idea how to respond to the warranty date issue. They seem totally confused by the whole thing.

I haven’t tried Sequoia. I am headed to the Apple Store in a few minutes to get the new M4 14” Nano. Glad to know that I wont have to go through the upgrade process to get Sequoia.

As to Amazon, that has happened to me as well, not to mention a few other couriers. It really does make you made knowing nobody seemed to follow-thru in carrying that such a pricey item was so easily handed over or left. Congrats on your new Mac. I had the M3 and really enjoyed using it.

 

[familychoice]

I haven’t tried Sequoia. I am headed to the Apple Store in a few minutes to get the new M4 14” Nano. Glad to know that I wont have to go through the upgrade process to get Sequoia.

As to Amazon, that has happened to me as well, not to mention a few other couriers. It really does make you made knowing nobody seemed to follow-thru in carrying that such a pricey item was so easily handed over or left. Congrats on your new Mac. I had the M3 and really enjoyed using it.

Thanks, yes it's a bit of an upgrade from my Intel MBP, and at least the courier got the right address this time!

Keys are a bit clacky on the new one, as others have reported, but I can't see any scratches or hear any fan/drive whine, so I'll keep it.

I saved £200 on the purchase price, but I will never use Amazon again, their support is abysmal. Hopefully Apple will adjust the warranty start date when I contact them tomorrow, and I'll probably plump for Applecare so I'm not reliant on Amazon.

 

[iMacDragon]

If it comes to it, purchase receipt should trump any date on system anyway.

 

[familychoice]

If it comes to it, purchase receipt should trump any date on system anyway.

Yeah, I reckon it's the date Apple shipped it to Amazon, in which case one or other of them need to amend it to the correct date that it was purchased, which I doubt is something Amazon can do from their end.

I've got a sneaking suspicion the iPad I bought from Amazon a while back had an earlier date than when I purchased it too.

 

[TechnoMonk]

It’s not uncommon for certain devices, I bought AirPods Pro 2 at Costco with AC+ for 179 on a deal during the black Friday week. It was unopened but had Oct 30 AC+ date. Same with beats buds+ I bought in Costco. The mac Mini had correct date as I activated AC+ at purchase in Costco.

 

[nathan_reilly]

i usually buy direct from apple so i have never encountered this but man i found this thread extremely informative. you really have to trust you are not buying an item that has been sitting in inventory for a while! I am sorry OP has had to deal with this, hopefully it's resolved tomorrow. it's not a huge amount of time and these devices are pretty reliable within their warranty periods so you've got that going for you at least!

 

[TechnoMonk]

i usually buy direct from apple so i have never encountered this but man i found this thread extremely informative. you really have to trust you are not buying an item that has been sitting in inventory for a while! I am sorry OP has had to deal with this, hopefully it's resolved tomorrow. it's not a huge amount of time and these devices are pretty reliable within their warranty periods so you've got that going for you at least!

It’s not a big deal. Send Apple the receipt and they will adjust the time. If you buy AC+ Apple goes by date of registration. I prefer buying from Costco because of 90 day return policy and good deals compared to Apple.

 

[familychoice]

i usually buy direct from apple so i have never encountered this but man i found this thread extremely informative. you really have to trust you are not buying an item that has been sitting in inventory for a while! I am sorry OP has had to deal with this, hopefully it's resolved tomorrow. it's not a huge amount of time and these devices are pretty reliable within their warranty periods so you've got that going for you at least!

Thanks, yeah I usually buy direct from Apple and I was going to purchase the base M4 from them, but for an extra £200 the Amazon deal gave me an extra 16gb RAM and the Pro chip, so too good to resist! I'm actually going to put the saving towards Applecare, so I won't have to rely on lousy Amazon support.

It’s not a big deal. Send Apple the receipt and they will adjust the time. If you buy AC+ Apple goes by date of registration. I prefer buying from Costco because of 90 day return policy and good deals compared to Apple.

I'll contact Apple again today, and hopefully they'll correct the warranty date. They were able to check purchase records and confirm yesterday, so shouldn't be an issue.

 

[familychoice]

ok, after around 5 or 6 hours with Amazon (you need to contact Apple) and Apple (you need to contact Amazon) support, I've finally managed to convince them, via a number of files being sent to prove Amazon didn't send me the laptop for free by mistake, and that the purchase/warranty date needs to be corrected. Apple say it takes 5 days for the correction to go through, but my slight concern that the laptop had been previously activated has been confirmed not to be the case.

So basically Amazon didn't change the date as they should have when it was sold, and I've had to spend half a day correcting their mistake with a grumpy Apple support person (‘we’re doing you a favour’), as if it's my responsibility to sort out their reseller issues.

I should send them an invoice for my time.

 

[nathan_reilly]

It’s not a big deal. Send Apple the receipt and they will adjust the time. If you buy AC+ Apple goes by date of registration. I prefer buying from Costco because of 90 day return policy and good deals compared to Apple.

uhhhh, contrary to what you are saying, this entire thread clearly shows it is a big deal. so you can say its no big deal if you want but clearly OP has had to jump through some hoops and still does not have resolution yet. So yeah, not exactly frictionless.

 

[TechnoMonk]

uhhhh, contrary to what you are saying, this entire thread clearly shows it is a big deal. so you can say its no big deal if you want but clearly OP has had to jump through some hoops and still does not have resolution yet. So yeah, not exactly frictionless.

I have done it and so did many with out issues in the past. There are few who bought Amazon warehouse used MBP, and apple adjusted their sell date to Amazon purchase date. It looks Amazon issue in this case. There are always exceptions and fringe cases.

 

[TechnoMonk]

ok, after around 5 or 6 hours with Amazon (you need to contact Apple) and Apple (you need to contact Amazon) support, I've finally managed to convince them, via a number of files being sent to prove Amazon didn't send me the laptop for free by mistake, and that the purchase/warranty date needs to be corrected. Apple say it takes 5 days for the correction to go through, but my slight concern that the laptop had been previously activated has been confirmed not to be the case.

So basically Amazon didn't change the date as they should have when it was sold, and I've had to spend half a day correcting their mistake with a grumpy Apple support person, as if it's my responsibility to sort out their reseller issues.

I should send them an invoice for my time.

Your case sounds much milder than horror stories I have read here about people purchasing from Amazon. I personally stay away from Amazon, Apple education store, Costco or microcenter works for me.

 

[nathan_reilly]

I have done it and so did many with out issues in the past. There are few who bought Amazon warehouse used MBP, and apple adjusted their sell date to Amazon purchase date. It looks Amazon issue in this case. There are always exceptions and fringe cases.

oh, my mistake, i didn't realize this was a "fringe case", then OP should realize that this is totally no big deal

 

[familychoice]

Your case sounds much milder than horror stories I have read here about people purchasing from Amazon. I personally stay away from Amazon, Apple education store, Costco or microcenter works for me.

Yeah, I won’t make the same mistake again.

Apple don’t come out of this well either though. It’s their responsibility to ensure products sold - even via a reseller - have correct warranty details, and if not they should fix the issue without the customer having to spend half a day managing the process.

There was zero communication between the two companies after I raised the issue with both support teams, and instead fell to me to sort out invoices, sales notes, screenshots etc. when this should have been done without my involvement.

I’ve sent feedback to both companies about my experience (even though they didn’t ask for it), but I won’t hold my breath for a response.

 

[TechnoMonk]

Yeah, I won’t make the same mistake again.

Apple don’t come out of this well either though. It’s their responsibility to ensure products sold - even via a reseller - have correct warranty details, and if not they should fix the issue without the customer having to spend half a day managing the process.

There was zero communication between the two companies after I raised the issue with both support teams, and instead fell to me to sort out invoices, sales notes, screenshots etc. when this should have been done without my involvement.

I’ve sent feedback to both companies about my experience (even though they didn’t ask for it), but I won’t hold my breath for a response.

Apple can’t control retailers, it’s always a risk when you buy from third party retailers. Apple policy is clear on that, and some retailers don’t even let you return if you open the Mac, though Apple has a 14 day return policy. I have seen folks who bought on Amazon and BH photo and couldn’t return Macs though they had issues.

 

[familychoice]

Apple can’t control retailers, it’s always a risk when you buy from third party retailers. Apple policy is clear on that, and some retailers don’t even let you return if you open the Mac, though Apple has a 14 day return policy. I have seen folks who bought on Amazon and BH photo and couldn’t return Macs though they had issues.

The warranty and 60 day Applecare period is provided by Apple, not Amazon, so it is solely their responsibility that this is provided. As for not addressing hardware issues, that's a simple case for credit card protection.

But yeah, I won't be buying from third-parties again, and assuming this laptop lasts as long as I hope (I'm old, it could outlast me), I'm unlikey to trouble Apple themselves again either since there was no apolgy for the error and inconvenience, and they made me feel they were doing me a favour sorting it out.

 

[BigBlur]

FWIW, I just bought an Apple Watch Series 10 from Amazon and the warranty date was set correctly. Sounds like Amazon goofed, or you possibly received an item someone returned.

Ordered: 2-Dec-2024
Expected Delivery: 11-Dec-2024
Shipped: 9-Dec-2024
Received: 10-Dec-2024
Turned On: 12-Dec-2024

My warranty expires on 11-Dec-2025, so it seems that Amazon should have set it based on the expected delivery date. (Also, the pull tabs Apple uses now are not tamper-proof, IMO. I've always been able to easily peel them off and get into the box without destroying them. I wish Apple would do something that's more tamper-proof so we can have higher confidence that the box hasn't been opened.)

 

[cateye]

I've had to contact Apple for a warranty start date adjustment for some (but not all) Macs I've bought from third party resellers. Each time, it was painless—explained the problem in a support chat with Apple, they ask me to upload a copy of my invoice showing the purchase date, warranty adjusted, the end. It's not that big of a deal.

It all depends when Apple considers the device sold—many resellers drop-ship direct from Apple or its distributors. In that case, Apple has direct knowledge of when a device is sold since it doesn't leave their control until the purchase is completed. Large resellers, like Best Buy or Amazon, are going to buy huge lots from Apple at negotiated prices, especially this time of year. Apple will consider those devices sold at that point, versus when the customer takes ownership.

In the end, it's accounting rules that govern all this. Sorry you had to go through a bit of a rigamarole, OP. Hasn't generally been my experience.

 

[familychoice]

FWIW, I just bought an Apple Watch Series 10 from Amazon and the warranty date was set correctly. Sounds like Amazon goofed, or you possibly received an item someone returned.

Ordered: 2-Dec-2024
Expected Delivery: 11-Dec-2024
Shipped: 9-Dec-2024
Received: 10-Dec-2024
Turned On: 12-Dec-2024

My warranty expires on 11-Dec-2025, so it seems that Amazon should have set it based on the expected delivery date. (Also, the pull tabs Apple uses now are not tamper-proof, IMO. I've always been able to easily peel them off and get into the box without destroying them. I wish Apple would do something that's more tamper-proof so we can have higher confidence that the box hasn't been opened.)

It’s definitely an Amazon goof and not a return - the Apple box itself had two long tabbed strips which have to be ripped off to get into the box - there’s no way I could see of doing so without tearing them. This was then inside a second custom Apple cardboard box which also had an intact security tear strip.

Plus I double checked with Apple that the device had not been previously activated, which they confirmed.

Basically Amazon didn’t contact Apple with the sold date, so they didn’t make the change their end.

It’s a lovely thing anyway. The ProMotion particularly is a bit of a revelation for me.