I love the design of Apple products. Their look and aisthetics is something else to use and really feel like you hold something special and not just another generic electronic device. But, I am really an unlucky and disappointed customer. This is the second time that I get a faulty and defective product from Apple.
I bought my first iMac on 2010 from an online e-shop and after a couple months of use, I got the dreaded grey smudges on the upper left position of the screen. I was residing outside of the US, in Greece and there is just one authorized Apple dealer unfortunately cause that makes them the solely competitors in the Greek market and they don't care too much about the customer's satisfaction.
As soon as the problem with the screen appeared, I called the store that I purchased it and they told me to take it to the only authorized center in Greece since I still had warranty. And so I did.
I drove a good deal of distance with my car and what the service department just did is clean the inside of the glass and told me that now everything is OK.
I asked them why don't you clean the screen or even better why don't you replace it with a new one???
But they reassured me that the problem was that there was dust behind the glass panel. The screen was fine.
So I went home turned the iMac on and the smudges were still there.
I called them frustrated and they told me to take it once more back to the center.
Then they cleaned the inside of the screen, as I had told them initially. Although I was still begging them to replace the screen with a new one while still on warranty but they would repeatedly refuse.
After I took it home, the screen was normal again but after some days the smudges appeared again.
Then I was forced again to take it for the third time to the center and I was really frustrated and asking them WHY WON'T YOU CHANGE THE SCREEN SINCE IT IS CLEARLY DEFECTIVE AND THE PROBLEM KEEPS COMING BACK EVEN AFTER CLEANING THE SCREEN FROM INSIDE.
They kept telling me that this is the procedure. As long as I have warranty, I should take the machine to them to clean it, but they couldn't replace my screen since they didn't trace any hardware issue with it.
So, I went back home and the screen was normal again, but guess what...The smudges reappeared for the third time, but now I was out of warranty
Here I am now, after 5 years I have an expensive piece of machine with a defective screen sitting on my desk in Greece. I'm sure if I had bought it in the states that Apple would have replaced the whole machine or at least replace the defective screen. Or no...?
Fast forward to April 4, 2016 and my second apple product, an iPhone 6s from a high reputable eBay seller arrives on my hands. The device was just opened from its box once without any use and had warranty from September 2015 till September 2016. FORTUNATELY.
After about a day of use, a familiar thing happens...Two vertical bars appear from the top of the screen to bottom....As if that wasn't enough, some letters on the keyboard wouldn't respond to my touch.
Next morning I took it to the apple center in Madison Avenue and the genius guy told me that they would just replace the screen. I told him what if it is a hardware issue? Why don't you replace the whole phone so I don't go to all this stress fearing that it might happen again after the warranty expires?
Thankfully, when they called me to take my repaired phone they told me that they would give me a brand new one. And so they did.
Has anyone experienced a similar disappointment from his/her first and second apple product purchase?
Sure, the second time apple replaced my broken phone with a new one. But what about the stress I had to go through, the wasted time and cost of transit etc?
I bought my first iMac on 2010 from an online e-shop and after a couple months of use, I got the dreaded grey smudges on the upper left position of the screen. I was residing outside of the US, in Greece and there is just one authorized Apple dealer unfortunately cause that makes them the solely competitors in the Greek market and they don't care too much about the customer's satisfaction.
As soon as the problem with the screen appeared, I called the store that I purchased it and they told me to take it to the only authorized center in Greece since I still had warranty. And so I did.
I drove a good deal of distance with my car and what the service department just did is clean the inside of the glass and told me that now everything is OK.
I asked them why don't you clean the screen or even better why don't you replace it with a new one???
But they reassured me that the problem was that there was dust behind the glass panel. The screen was fine.
So I went home turned the iMac on and the smudges were still there.
I called them frustrated and they told me to take it once more back to the center.
Then they cleaned the inside of the screen, as I had told them initially. Although I was still begging them to replace the screen with a new one while still on warranty but they would repeatedly refuse.
After I took it home, the screen was normal again but after some days the smudges appeared again.
Then I was forced again to take it for the third time to the center and I was really frustrated and asking them WHY WON'T YOU CHANGE THE SCREEN SINCE IT IS CLEARLY DEFECTIVE AND THE PROBLEM KEEPS COMING BACK EVEN AFTER CLEANING THE SCREEN FROM INSIDE.
They kept telling me that this is the procedure. As long as I have warranty, I should take the machine to them to clean it, but they couldn't replace my screen since they didn't trace any hardware issue with it.
So, I went back home and the screen was normal again, but guess what...The smudges reappeared for the third time, but now I was out of warranty
Here I am now, after 5 years I have an expensive piece of machine with a defective screen sitting on my desk in Greece. I'm sure if I had bought it in the states that Apple would have replaced the whole machine or at least replace the defective screen. Or no...?
Fast forward to April 4, 2016 and my second apple product, an iPhone 6s from a high reputable eBay seller arrives on my hands. The device was just opened from its box once without any use and had warranty from September 2015 till September 2016. FORTUNATELY.
After about a day of use, a familiar thing happens...Two vertical bars appear from the top of the screen to bottom....As if that wasn't enough, some letters on the keyboard wouldn't respond to my touch.
Next morning I took it to the apple center in Madison Avenue and the genius guy told me that they would just replace the screen. I told him what if it is a hardware issue? Why don't you replace the whole phone so I don't go to all this stress fearing that it might happen again after the warranty expires?
Thankfully, when they called me to take my repaired phone they told me that they would give me a brand new one. And so they did.
Has anyone experienced a similar disappointment from his/her first and second apple product purchase?
Sure, the second time apple replaced my broken phone with a new one. But what about the stress I had to go through, the wasted time and cost of transit etc?
