So, for the entire time I've owned an iPhone (10+ years), my backups have been between 5 GB and 7 GB. In the summer, I backed up my iPhone 11 Pro before I bought a new phone (12 pro). The backup was 6.8 Gig. Perfect. I uploaded that to my new phone and got on with my life. Sometime after updating to iOS 15, I noticed that my iCloud storage was very full. Upon investigation, I see that my iPhone back up is almost 58 GIGS. WHAT?
I've called Apple care several times and I've never been so frustrated in my life. They try to tell me that it's perfectly normal to have it jump like that. THey've tried to tell me it's my podcasts (I deleted them all). Another advisor tried to tell me it's me text messages (I omitted them from backup).
The problem is clear to me. If you subtract the exact amount of room my photos are taking up 42.9 G from the 58 G of storage, you get my normal back up. (Close to that 6.8 G I started with).
They refuse to acknowledge this.
I have icliid photo library turned on so that 42.9 G of photos is taking up space in my iCloud TWICE- once in the library and again in the back up. I don't know how to get the photos out of my backup while keeping the iCloud library on.
Just to be clear, I've deleted many photos and the math remains the same.
Can anyone shed light on this. Apple is making me feel like I've lost my mind. I pay a lot for Apple Care, Cloud Storage, etc. I have EIGHT Apple devices. Usually they are very helpful, but I legit feel like they are gaslighting me. This just doesn't seem right.
If I'm off base, please tell me. OR PLEASE HELP!
I don't want to store photos in my iPhone back up!
I've called Apple care several times and I've never been so frustrated in my life. They try to tell me that it's perfectly normal to have it jump like that. THey've tried to tell me it's my podcasts (I deleted them all). Another advisor tried to tell me it's me text messages (I omitted them from backup).
The problem is clear to me. If you subtract the exact amount of room my photos are taking up 42.9 G from the 58 G of storage, you get my normal back up. (Close to that 6.8 G I started with).
They refuse to acknowledge this.
I have icliid photo library turned on so that 42.9 G of photos is taking up space in my iCloud TWICE- once in the library and again in the back up. I don't know how to get the photos out of my backup while keeping the iCloud library on.
Just to be clear, I've deleted many photos and the math remains the same.
Can anyone shed light on this. Apple is making me feel like I've lost my mind. I pay a lot for Apple Care, Cloud Storage, etc. I have EIGHT Apple devices. Usually they are very helpful, but I legit feel like they are gaslighting me. This just doesn't seem right.
If I'm off base, please tell me. OR PLEASE HELP!
I don't want to store photos in my iPhone back up!