Hi, I ordered a MacBook Pro online and it is defective. So I returned it to the store for a refund. I paid for the machine using 2 gift cards and credit card. The girl said it would take 4-5 days to get back the money I spent on the credit card. As for the two gift cards, I would get back the points almost instantly. I asked her to check and she scanned my cards. It was zero. I asked her if she could issue me a new gift card and she said no as I should get back the points soon. Previously, I also contact Apple via chat and the guy also said I would get back the gift card points right away when I returned the machine.
Four hours have passed but I still cannot use the gift cards to buy things. I contacted Apple CS and explained the situation. The girl said it would take a few days to get back the gift card points. I told her that today is the last day for BF Sale and I need to order today. I asked to speak to a supervisor. She told me to hold but then an answering machine asked me to enter an extension number. How do I know? I called Apple again. The second guy said that he did not 'care' what other people told me. He said that I need to wait for a few days. During the call, he did not want me to speak to a supervisor even I asked him politely. I said that I wanted to complain. He told me to go to apple website to provide feedback. I told him that I need to get this sorted out today and he hung up my phone. Call Apple the third time. Sales transferred me to the store manager of the store I visited. Waited for a long time and nobody answered. I called the store two times and finally somebody picked up the phone. I asked to speak to the manager but she refused. Instead, she asked what happened. Then, she told me that if I want to order today, I pay by credit card. I told her that I would prefer to spend that $1K+ gift card credits. She said that there is nothing she can do. Then, I called Apple again and asked to speak to the supervisor. Again, the person asked me the story. She told me that she would transfer me to Sale. Waited for over 15 minutes and she came back saying that it would take 12-48 hours for a supervisor to call me back. This is strange. I wonder if any supervisor would call me. I asked her name politely a few times but she refused to tell me. I told her that all the agents I talked to gave me their name and she refused to do it, I would still be able to find out. She then told me a name. Then I asked her which department she belongs to. She said Sale. Then, she said that I should get a call by Thursday. She suggested me to use my credit card to buy again if I want to take advantage of the BF Sale.
Apple only wants us to spend more and more money. They made it very easy to make the purchase but made it very hard to get back the gift card points. Previously, I traded in my old MacBook Pro. They also gave me a gift card rather than cash.
Four hours have passed but I still cannot use the gift cards to buy things. I contacted Apple CS and explained the situation. The girl said it would take a few days to get back the gift card points. I told her that today is the last day for BF Sale and I need to order today. I asked to speak to a supervisor. She told me to hold but then an answering machine asked me to enter an extension number. How do I know? I called Apple again. The second guy said that he did not 'care' what other people told me. He said that I need to wait for a few days. During the call, he did not want me to speak to a supervisor even I asked him politely. I said that I wanted to complain. He told me to go to apple website to provide feedback. I told him that I need to get this sorted out today and he hung up my phone. Call Apple the third time. Sales transferred me to the store manager of the store I visited. Waited for a long time and nobody answered. I called the store two times and finally somebody picked up the phone. I asked to speak to the manager but she refused. Instead, she asked what happened. Then, she told me that if I want to order today, I pay by credit card. I told her that I would prefer to spend that $1K+ gift card credits. She said that there is nothing she can do. Then, I called Apple again and asked to speak to the supervisor. Again, the person asked me the story. She told me that she would transfer me to Sale. Waited for over 15 minutes and she came back saying that it would take 12-48 hours for a supervisor to call me back. This is strange. I wonder if any supervisor would call me. I asked her name politely a few times but she refused to tell me. I told her that all the agents I talked to gave me their name and she refused to do it, I would still be able to find out. She then told me a name. Then I asked her which department she belongs to. She said Sale. Then, she said that I should get a call by Thursday. She suggested me to use my credit card to buy again if I want to take advantage of the BF Sale.
Apple only wants us to spend more and more money. They made it very easy to make the purchase but made it very hard to get back the gift card points. Previously, I traded in my old MacBook Pro. They also gave me a gift card rather than cash.
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