Another dead iMac 27"

[fearoftigers]

I read all the forums about the faulty iMacs, but eventually made the decision to buy a 27", 2tb, 16gb ram in good faith thinking that the problems were in the past.

After just two weeks the machine won't boot up. I've tried everything but none of the keyboard commands before boot even work.

After waiting so long, I'm really disappointed. I think I will ask for a refund as this machine cost £3000 and I don't want to be having to take it in for repair in 6 months time.

With any luck Apple will have released the new Mac Pros by the time I get my money back and I'll buy one of those instead.

I like a lot of Apple's products but I will never again say "It just works" because unfortunately it's just not true.

 

[aiqw9182]

Quite disappointing that the new iMac's aren't so reliable. I've had this 24" iMac from early 2009 for 11 months and it hasn't had a single problem.

Maybe you had a bad hard drive in your iMac? Any computer is susceptible to hard drive failure.

 

[mtnDewFTW]

Sorry to hear you're so disappointed, and I hope they do give you a full refund.

But just our of curiosity, have you tried to boot from OS X install disk?
If you haven't, try that, and if it works, you should run a few disk utility tests on your Macintosh HDD. The problem may be with the HDD, which is actually really common these days. The 1TB+ HDDs are horrible to be honest, I'm on my 3th one in this machine, and even though it makes horrible noise, I stick with it since it actually works.

Anyway, run some tests, see what's up, and if something comes up, call up AppleCare and tell them what happened. They'll probably send out someone to do a in-home repair and give you a brand new HDD.

good luck and let us know how everything goes