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Any last minute tips on how do deal with Apple?

Kingsly

Kingsly

macrumors 68040
Original poster
Aug 9, 2005
3,389
14
Either in front of a computer or behind a camera.
I am heading to the Apple store to deal with this lemon of an iMac G5 they sold me. On the phone they basically said "sucks for you" so I am going to talk to the manager. Any tips on how to deal with them? I am willing to pay the difference for a core duo iMac but I just want one that works!!
 
You really just need to be polite but firm. Repeat yourself if you have to. The genius bar people are trained to blow you off; don't let them.

I'm going to have to go in there lock, stock, and barrel pretty damn soon too. Good luck.

Let me know what happens.
 
calebjohnston said:
You really just need to be polite but firm. Repeat yourself if you have to. The genius bar people are trained to blow you off; don't let them.

I'm going to have to go in there lock, stock, and barrel pretty damn soon too. Good luck.

Let me know what happens.
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I plan to be polite, but make sure other customers "overhear" my gripes... to psych out the manager and make him (thinking its his own idea) offer to just replace/fix it outright.

Oh yeah, it helps that the Genius is a friend of mine. :D
 
Haha. Good luck. I'm going to plan on making it the other people in the store "aware of my situation" as well. We'll see what happens.
 
Kingsly said:
I am heading to the Apple store to deal with this lemon of an iMac G5 they sold me. On the phone they basically said "sucks for you" so I am going to talk to the manager. Any tips on how to deal with them? I am willing to pay the difference for a core duo iMac but I just want one that works!!
Click to expand...

It would help if you told us what was wrong with you iMac.
 
Kingsly said:
At the apple store now... assistant manager and my genius friend are in the back... looks like Im coming home with a CD iMac!!
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Doesn't surprise me. I worked at an Apple store and managers would routinely cave to people - if they were loud enough about their problem. Nice work!
 
Rocksaurus said:
Doesn't surprise me. I worked at an Apple store and managers would routinely cave to people - if they were loud enough about their problem. Nice work!
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That surprises me...

I figured after working myself in retail (but not for Apple), that as a manager, asst. manager, etc. it get's really old hearing and dealing w/ dramatic customers. I'd personally respond better to a customer who seemed cool and level-headed, who clearly and politely said what the issue was, how the issue hadn't previously been dealt with in a satisfactory manner, and how the issue could in fact be resolved to his/her satisfaction (in a reasonable way). :shrug: But I guess that's just how I feel about it.
 
devilot said:
I'd personally respond better to a customer who seemed cool and level-headed, who clearly and politely said what the issue was, how the issue hadn't previously been dealt with in a satisfactory manner, and how the issue could in fact be resolved to his/her satisfaction (in a reasonable way).
Click to expand...

That is exactly how I conducted myself, and I came home with a brand new 20" iMac Core Duo!! Yeeee! *dances with joy*
 
Philberttheduck said:
congrats bro.. helluva machine and helluva timing. sounds like you owe your friend big.. :)
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Yep, except he left just after I arrived! The assistant manager left me hanging for a while then all the sudden he disappeared. About 10 minutes later, just as I was about to pack up the iMac G5 and leave he walks out with a CD iMac and says he is going to swap them!
Total time spent talking to them at the Apple Store: Approx. 2 hours.
It was worth it!!!
 
truz said:
What was wrong with your G5 iMac that you took it back?
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Okay, where do I begin...

The box arrived looking like someone had played basketball with it
There were multiple packing stickers on it, like it had been opened... I called Apple and they told me to go ahead and open it, that I can always return it if I am unhappy (this was my main ammo against the manager)

the superdrive was misaligned with the case, so CD's and DVD's go in but they dont come out (unless you squezze it)

iPhoto does this weird " image #****" is busy, when it isn't.

It just goes to sleep, opens the fans to full throttle and refuses to wake up... randomly.

It seems slower than my Powermac G4 400 with 20MB free on the HDD and a broken ATA controller. :eek:
 
Wow glad to hear about you good luck. How good of "friends" are you with that genius? I also had good luck with my geniuses when my iPod nano broke I was there for about 30 minutes and then was out with a new one :D
 
runninmac said:
Wow glad to hear about you good luck. How good of "friends" are you with that genius?
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We know each other by name... thats about it! :D

iGary, I am sorry. I feel so bad, after all you're having such a bad Apple year... And I just waltz in and get a new computer just like that (well, it took a lot of talking and waiting, buy you know what I mean) I hope that you are met with the same luck I was soon.

Caleb: yes ask for the manager, but follow deviolet's advice:
devilot said:
I'd personally respond better to a customer who seemed cool and level-headed, who clearly and politely said what the issue was, how the issue hadn't previously been dealt with in a satisfactory manner, and how the issue could in fact be resolved to his/her satisfaction (in a reasonable way).
Click to expand...
 
One technique I saw a lady use was to slur the genious's words into a negative comment towards her.

Genious: "Can't you see the dents on the back of the iPod?"
Lady: "Are you insulting my intelligence?"
 
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