I'm wondering who else is having this problem. At my school, you have to go through a login screen and whenever I enter my info then click "login" it just freezes for a few seconds and stays on the login page. Contacted customer support already and they suggested I see the IT department because he said it sounds like a problem on their end (old software or something), but like he said, there probably isn't anything they will do unless a lot of people report this problem.