Dear Bella92108,
I am the VP of Sena and I am concerned about your comments related to Sena. Sena has been growing every year and is focused more than ever. Because of this growth we have moved our offices and warehouses couple of times to a larger headquarters and our phone numbers have changed. But we are listing our active phone number at our website. I will appreciate if you let us (support@senacases) know if you experience a problem about our phone system.
Currently, we have expanded our production development team and working on various design lines not only for MB Air but also other Macbooks as well. The growth, the structuring, and working on a greater product line with a new product roadmap might have caused a delay in the new macbook sleeves but I can assure you that there is a greater focus now.
There will be more designs coming to this link:
http://www.senacases.com/apple/macbook-air-10-11-cases/
Sorry that you have experienced a difficulty but we are doing our best to give our customers a great experience with our products and our service.
Thanks
F. Oten
Right, you say that, but the laptop has been out for 8 months and you still don't have a product for it, and you don't even differentiate between MB Air's on your site.
Not sure why you chose to respond in here, rather then PM, but I suppose it's you want the conversation public.
I used to be a huge fan of Sena... but regardless of what you say, it's very very evident something is not going right. Your latest Kindle case is for Kindle 2, which was replaced a YEAR ago. Your latest MB Air cases haven't been updated. You don't have cases for most of the top phones the cellular carriers are offering today (look at Amazon's top 10 list), and your website seems to work as predictably as the weather (click on $4.99 shipping and watch as it adds $5.99 to your order)...
Either way, I'm very disappointed in the obvious downfall of Sena as a company. I used to order a different color Ultraslim case every other month for my iPhone 3G\3GS\4, but lately I've basically boycotted Sena as it's like someone made the site 5 years ago and forgot about it. Even your phone numbers on the site are disconnected... I understand you moved offices, but it's in the same county... what kind of business moves across town and doesn't at least leave a message on letting customers know to contact the new number.
I've been in technology sales and service for years, and it saddens me to see you respond in this forum... it's like a cry for help to defend yourself rather than send it to me in a private message... but some people aren't 100% up on the best PR tactics out there.
I really hope Sena is in turn-around mode. At one time you made an amazing product, and I sincerely hope it turns out well for you. I'd love to return as a supporting customer, but last week I tried to order an ultraslim pouch for my white iPhone... I had a promo code, and the site kept giving database errors (your server wasn't happy, it was a valid promo code). Then I finally said screw it, I'll just pay full price (see, I WANT to support you), but then when I got to the shipping page it said "USPS $4.99" (which honestly is a bit shady when it costs $0.79 for you to send, but I was willing), and I selected it and it added $5.99 to the cart.... HUH? What happened to the $4.99? Then I tried to pay, and it wouldn't let me. It said "Items prices have changed, click SUBMIT to accept" ... nothing had changed, but I hit SUBMIT anyhow. It said it again and was stuck in an endless loop. Sad.
I know this is not really the forum to discuss this type of issue, but since you opened the door and posted in response to my comments and introduced yourself, I feel it appropriate to give candid feedback of issues I see going on that seem to have gotten progressively worse over the years.
Thanks for listening.
