Anyone got a replacement Mac via UK Consumer Law?

[MrGimper]

Hi all

I have a 2014 iMac Retina as per my sig. I purchased this end of 2014. It has been located in my home office from that time. I've has 2x screen replacements since purchase for the same issue, dark areas appearing in the lower corners with patterns, almost like swirls. Although I had AC+ for those previous replacements, I noticed it was noted as "replaced under consumer law" on the job sheets. This issue has recently appeared again, so I'll be on to a 3rd screen replacement and my AC+ is out. Obviously there is some design flaw, or some issue with my unit which causes this to appear over time.

Do I have a case for requesting a replacement unit under Consumer Law. The device isn't fit for purpose if it cannot live in a typical home office without requiring a screen replacement every 18 months or so.

 

[Apple Mac Daz]

I would of thought so, the U.K. do have decent consumer laws.
I had a issue with my 2013 rMBP thought it had a dead pixel at 18 month old no AC.
Genius said it was dust off the screen that had burnt into the display. Refused to do anything.
After googling at home seemed a common issue. After contacting there CEO department panel was replaced FOC
after it was replaced I was even recommended to get keyboard cloth to stop screen and keyboard coming into contact.
Says it all they knew about the issue

 

[bob_zz123]

You might have a case, but (in theory at least - whether Apple try to enforce this) the law requires you to prove that the defect was inherent at the time of the purchase of the product - rather than some environmental or other type of issue. This could (in the worst case) involve you commissioning (at your own expense) an independent engineer's report. Again, it depends whether Apple enforce this.

More problematically, the law also provides that a deduction is entitled to be made for the use of the product you have had so far. On a machine that is 4.5 years old so far, minus (let's generously say a few weeks for repair time), what this could mean is a discount on a new machine, rather than one for free.

Not to sound too downhearted, but maybe don't get your hopes up too much.