Carrier Anyone had an issue getting a phone unlocked via ATT after paying it in full?

[ssledoux]

Paid phone off 3 days ago, have all confirmations, etc., and it is telling me online that it has to be paid off. Just got off the phone from a 42 minute call - guy could see it was paid, but for whatever reason, had to escalate case to get it unlocked.

WTH? Anyone ever had this issue? New to me, even with the massive incompetence of ATT, I’ve never had an issue like this.

 

[jav6454]

Which is why I'd rather buy my phones from Apple and not have to deal with carriers in general.

 

[Splitrail]

Paid phone off 3 days ago, have all confirmations, etc., and it is telling me online that it has to be paid off. Just got off the phone from a 42 minute call - guy could see it was paid, but for whatever reason, had to escalate case to get it unlocked.

WTH? Anyone ever had this issue? New to me, even with the massive incompetence of ATT, I’ve never had an issue like this.

I'm interested in hearing more on this, as I'm considering doing the same with Verizon.
I already don't trust them - a result of numerous mistakes they have made on my account.
I started a similar thread on the same sort of topic so as not to hijack yours.

https://forums.macrumors.com/threads/paying-off-a-phone.2346783/

 

[ssledoux]

I'm interested in hearing more on this, as I'm considering doing the same with Verizon.
I already don't trust them - a result of numerous mistakes they have made on my account.
I started a similar thread on the same sort of topic so as not to hijack yours.

https://forums.macrumors.com/threads/paying-off-a-phone.2346783/

Called and was able to get tech support to handle it. It’s the first time I’ve had an issue unlocking a paid off device. Definitely annoying, but it did get taken care of.