Hi
I have to call customer relations dept (UK) on monday to convince them to replace my ibook with a new comp ( shouldn't be to hard it has been in at the service center since may and so far has had 2 logic new boards, 3 new inverters , 1 new screen 2 new optical drive cables and it still needs aanother optical drive cable, a new optical drive and the battery replacing.) Applecare were impressed by how many new bits had been put on to try and fix it , and how good my patience has been so they said to call customer realtions on monday to sort out a new one.
My Question Is.. has anyone had any experience in getting new replacement stuff before, and were apple happy to give goodwill upgrades/bonuses for the length of time and incovience caused? finally any tips?
I have to call customer relations dept (UK) on monday to convince them to replace my ibook with a new comp ( shouldn't be to hard it has been in at the service center since may and so far has had 2 logic new boards, 3 new inverters , 1 new screen 2 new optical drive cables and it still needs aanother optical drive cable, a new optical drive and the battery replacing.) Applecare were impressed by how many new bits had been put on to try and fix it , and how good my patience has been so they said to call customer realtions on monday to sort out a new one.
My Question Is.. has anyone had any experience in getting new replacement stuff before, and were apple happy to give goodwill upgrades/bonuses for the length of time and incovience caused? finally any tips?