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silvergts1998

macrumors member
Original poster
Nov 11, 2008
47
3
I recently bought a fully loaded iMac Pro and when I use compressor, it causes the iMac Pro to reboot. I think it's a Kernal panic issue? I tried the same video and app on a 2017 MacBook Pro with no issues on compressor. I did a disk repair action on the iMac Pro. The iMac Pro is new. Two weeks old and nothing strange has been loaded on it. Any ideas? Apple just seems to be getting very sloppy in what they release.
 
I recently bought a fully loaded iMac Pro and when I use compressor, it causes the iMac Pro to reboot. I think it's a Kernal panic issue? I tried the same video and app on a 2017 MacBook Pro with no issues on compressor. I did a disk repair action on the iMac Pro. The iMac Pro is new. Two weeks old and nothing strange has been loaded on it. Any ideas? Apple just seems to be getting very sloppy in what they release.

You don't happen to have another screen attached do you? I used my iMP all weekend without a second screen attached (or any USB hub) with zero issues. When I have the screen attached, the KP incidence goes way up, though there is no real pattern to it that I can discern.
 
You don't happen to have another screen attached do you? I used my iMP all weekend without a second screen attached (or any USB hub) with zero issues. When I have the screen attached, the KP incidence goes way up, though there is no real pattern to it that I can discern.

I don't have anything like a hub attached to it besides my Red Mini Mag reader. I don't have a second screen although I was thinking about adding one to it.
 
I don't have anything like a hub attached to it besides my Red Mini Mag reader. I don't have a second screen although I was thinking about adding one to it.
Weird... that's all I can think of... I haven't seen specific crashes with Compressor. Just the combo of the 2nd screen and maybe Photos running...
 
I've been through the same thing myself. You just have to test one driver/software item at a time. My crashes was connected to corrupted sound preferences and external sound card files. Good luck.
 
...recently bought a fully loaded iMac Pro and when I use compressor, it causes the iMac Pro to reboot. I think it's a Kernal panic issue?...The iMac Pro is new. Two weeks old and nothing strange has been loaded on it...don't have anything like a hub attached to it besides my Red Mini Mag reader...

Compressor nor any other app should cause macOS to hang, crash or reboot. I've never seen this on my 10-core iMP and I use FCPX and Compressor a lot. I've seen FCPX crash many times but that's an application-layer crash, not an OS crash.

Do you have any external hard drives, esp. networked or NAS drives? While those should never cause a crash, sometimes an slow or non-responsive I/O device can be implicated in an OS hang or crash. If you boot drive is almost out of drive space that can also cause a crash.

The first approach is run Apple Diagnostics:https://support.apple.com/en-us/ht202731

That usually won't find anything unless there's a drastic problem, but it's easy to run. If no problems are found, I suggest temporarily eliminating any other I/O devices such as hard drives Red Mini Mag reader. Also make sure you're on the latest version of macOS, FCPX and Compressor. Make sure you have loaded and installed the latest version of Apple Pro Video Formats: https://support.apple.com/kb/dl1947?locale=en_US, see also: https://support.apple.com/en-us/ht207249

Make sure you have the latest version of the RED Apple Workflow Installer: https://www.red.com/downloads?category=Software&release=final

If macOS still crashes or reboots, try to isolate the bounds of the problem. Does it happen with any file just certain ones? Does it only happen when encoding to a specific codec?

Even though the machine is only two weeks old, you could try re-installing macOS. If you decide to erase the machine when doing a network-based install, be advised the T2 Secure Boot feature will not allow this unless you first disable Secure Boot. This is not well documented and Apple support reps may unintentionally walk you through a troubleshooting procedure that leaves your machine non-bootable: https://www.red.com/downloads?category=Software&release=final

The above steps are straightforward, but I wouldn't spend a vast amount of time troubleshooting it beyond this. Your machine is less than 30 days old and if it's a hardware defect Apple will exchange or refund it within that period. The Apple Genius Bar also has access to much more rigorous diagnostics, including overnight and multi-day stress tests. If it's a hardware problem those are more likely to find it.
 
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It looks like 10.13.6 has solved (most? all? of these issues. Ever since that installation, I have had not one KP, and I have been using the machine extensively (it hasn't been off since, actually). I do have PowerNap disabled.

There was a time there that I was getting KPs every hour, then every day, then randomly as I sued Photos. It tailed off after I switched my Sonnet dual display adapter from one TB bus to another - but 10.13.6 came out shortly thereafter and I haven't seen an issue since.

With heavy use too.. FCPX, multiple screens, multiple apps...no issues.
 
Yes this was introduced in the EGPU update of OSX 10.13.4. Has been f'd up ever since. It's internally tracked as Radar 39077688. Last thing I've heard was that it's under investigation, in May... Not having much hope here. Makes me want to switch to the Adobe suite.
 
I recently bought a fully loaded iMac Pro and when I use compressor, it causes the iMac Pro to reboot. I think it's a Kernal panic issue? I tried the same video and app on a 2017 MacBook Pro with no issues on compressor. I did a disk repair action on the iMac Pro. The iMac Pro is new. Two weeks old and nothing strange has been loaded on it. Any ideas? Apple just seems to be getting very sloppy in what they release.

iMac Pro freezing video

 
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