Anyone know why my contacts suddenly show labels in ALL CAPS – and how to fix this?

[jessea]

Out of nowhere, my contacts started displaying some label types (specifically “mobile”) in all caps. What’s even weirder is that I was able to manually go in and fix my first favorite contact by re-selecting the label, but it doesn’t work on any others.

I’m on iOS 15.4.1, I don’t run betas, and I’m using iCloud for contacts.

 

[chabig]

Try rebooting.

 

[jessea]

Try rebooting.

I have, multiple times. Shows up this way on every device, by the way, so it’s as if my iCloud contacts got corrupted somehow.

 

[cmacbobo]

Did you figure this out? Happened to me too about 2-3 weeks ago? Even changed my own contact so Maps didn't know where "home" was because the label changed to "HOME."

 

[jessea]

Did you figure this out? Happened to me too about 2-3 weeks ago? Even changed my own contact so Maps didn't know where "home" was because the label changed to "HOME."

Nope. I’ve continued to have issues even after fixing the problems. I ultimately disabled my Gmail contacts and have been focusing on getting iCloud contacts straightened out.

 

[jav6454]

I have found that multiple accounts syncing data can cause those types of issues. In my case, I leave the handling of Contacts to iCloud exclusively.

 

[smoochiesBoss]

I have the same issue. I don't sync with iCloud, so this must be a Google thing. Did anyone figure it out, or at least how to reverse it?

 

[webhill]

I am having the same problem. I have an iphone, ipad, and mac. I sync my Google contacts across all of my devices. Recently, I noticed that my contacts had all changed the "phone," "home," "work," "other," labels to all caps, ie "PHONE," "HOME," etc.

I went ahead and edited a few of them from the web browser on my mac, directly on the Google Contacts web page. The changes propagated to all of my devices. The next day -- all were back as all caps again!

I only sync one contact with iCloud - my own. The rest of my contacts do not sync anywhere except my devices and Google. Additionally, I Haven't given third party access to my Contacts on any of my devices. I have no idea how to fix this and it is making me crazy.

 

[Porphyromonas gingivalis]

Did anyone succeed in fixing this? I started facing this a few days ago, and can't find a way out

 

[kpaonessa26]

This just happened to me!

The only thing I can think of that possibly triggered it was I accidentally gave my Outlook account access to my Google account to sync contacts and mail and then I noticed it the next day.

I’ve since removed access, as I didn’t want to do that to begin with, but I feel like that may have caused something.

Hoping for a quick fix! 😭😭😭

 

[KokichiX]

I'm encountering this as well. Even when I update the text back to being lowercase in my Google Contacts online, it will either revert to being capitalized or start changing other contacts' info as well. I assume it's a new bug on their end as this is all happening to us relatively recently, and there's likely no fix — we'll just have to wait for them to fix it.

 

[PhightinPhils26]

I'm encountering this as well. Even when I update the text back to being lowercase in my Google Contacts online, it will either revert to being capitalized or start changing other contacts' info as well. I assume it's a new bug on their end as this is all happening to us relatively recently, and there's likely no fix — we'll just have to wait for them to fix it.

I'm in the same boat.

 

[BrianBaughn]

I use Google contacts synced with my iPhone on iOS 15 and macOS Monterey and haven't had this issue…yet.

Perhaps everyone with the issue should compare what apps in iOS they have allowed access to Contacts (Settings>Privacy>Contacts) to see if there's any common ground.

 

[david.gagne1]

Anyone found a solution?

 

[KokichiX]

Anyone found a solution?

Sadly not yet. I filed a bug ticket but it ended up being for the Contacts API, not the web app itself. I filed a support issue with the Contacts app per the dev's instructions, but I'm not able to trace that request. So...hopefully someone at Google knows about it? ¯\_(ツ)_/¯

 

[NK3]

I am having the same problem. What's weird is that if I export the contacts, the labels show correctly. It seems a display problem

 

[inquirerGeneral]

Did anyone succeed in fixing this? I started facing this a few days ago, and can't find a way out

I am mostly all Google and Android looks like it's Outlook or something on a MacOS that is causing the issue

 

[SSolheim]

I just wanted to chime in that I am experiencing this issue too. I have no mac devices - strictly Windows and Android. Hopefully, that will reduce the number of apps that need to be checked.

I also exported my contacts, and all the labels were in Title case. Perhaps it is just a random display issue like @NK3 suggested.

 

[dsusanj]

Started happening to me yesterday. The only change regarding the contacts I made was adding the Gmail account (with which I sync my contacts) to Outlook on iOS. I have also allowed contacts access to Outlook. (I don’t usually use Outlook for Gmail which is why I’m now pretty sure that Outlook caused this.)

So it seems Outlook on iOS might be the culprit.

 

[SSolheim]

ACTION NEEDED!
Google has an "issue tracker" for this issue. Go to this website and click the button that says that you are affected by this issue so it will get more attention from the developers: https://issuetracker.google.com/issues/241545422

 

[Trigger2007]

I'm with the Outlook causing the problem, I used the Outlook apps and had removed them but I still had my gmail account connected to Outlook.com

I removed my account from Outlook.com last night and then corrected several of the contacts and so far they haven't changed, so I think it may be the outlook sync that was causing it!

 

[dsusanj]

I'm with the Outlook causing the problem, I used the Outlook apps and had removed them but I still had my gmail account connected to Outlook.com

I removed my account from Outlook.com last night and then corrected several of the contacts and so far they haven't changed, so I think it may be the outlook sync that was causing it!

Just to confirm: exact same experience here over the past couple of weeks since my initial suspicion that Outlook is the culprit. When I removed my Gmail account from Outlook on iOS a while back, the labels stopped switching to all caps.

 

[explosive0]

Same experience. Annoying

 

[Dazzer20133]

Out of nowhere, my contacts started displaying some label types (specifically “mobile”) in all caps. What’s even weirder is that I was able to manually go in and fix my first favorite contact by re-selecting the label, but it doesn’t work on any others.

I’m on iOS 15.4.1, I don’t run betas, and I’m using iCloud for contacts.

I had the same issue. Somehow, a number of custom labels have been added to my contacts. The fix is to find a contact that has a label in upper case, then edit the contact and select a different label. You will see the upper case custom labels at the bottom of the dropdown. Just swipe and delete each one and the original labels are restored.

 

[Koni17]

It was too much work for me to go through all the contacts and edit the labels from upper case to lower case individually. I ended up exporting all of my contacts from my Google account as CSV (for whatever reason, in the CSV it orders them correctly without upper case labels), then I imported them back into Google. This fixed the issue in the Google contacts, I have also imported the same contacts into iCloud, and will slowly phase out Google.