- What was your order date?
- Have you received an email update from them?
- Have you received your unit yet?
- If so, does it work as promised?
- Does it work with HomeKit?
My Situation:
- Emailed them October 11th asking if they could give me a lead-time. I was remodeling a house and needed them by december. They replied a day later with a 10% off coupon but didn't answer my question. I replied "that didn't answer my question" and they didn't react
- I ordered a week later, 3-pack for $305.99 and my AMEX was charged
- On November 7th, I received, "Birdi is about to ship and needs your feedback!" I confirmed my mailing address using their online form
- on 11/30 I asked, "Any update on shipping? My home is almost done with construction"
- No Response
- ON december 8th, I sent "Do I just cancel my order? A company unresponsive to a shipping estimate is absurd. What are you guys doing over there? "
- No response
- Yesterday I sent, "Did the company shut down? I'm going to file a claim with American Express."
- No response
Looking on their Facebook page, there were a lot of posts asking for order updates. All of those were deleted at some point over Christmas. They literally removed people's questions.
Looking at their Twitter replies, people are asking them for updates and the Birdi account or their CEO's account hasn't replied to anyone or posted an update.
I saw this tweet indicating that their smoke detector doesn't even work with HomeKit despite it being featured @ WWDC in June as supporting it.
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The main reason I am buying these is for HomeKit compatibility. I've had to buy cheap smoke detectors for my house for now so I can pass the town inspection and safety but I'm thinking, at this point do I just file a charge-back with American Express?
I'm trying to see if others are receiving their units already because it appears on december 8th, Birdi had a batch going out Although I can't find anyone online (besides press) that have received these yet.