Apple Card Disaster

[Eric Idle]

I can't even begin to state how utterly awful Apple Card's customer support is. My card was hacked just under 2 weeks ago. I reported the hack less than 10 minutes after the fraudulent charges showed up. My card has been locked down ever since then. Once your account is hacked, you lost TOTAL access to it. You cannot see any details at all. You cannot make a payment except by mailing a check to a lock box in Philadelphia. I used my Apple Card for ALL my credit card transactions and run up a huge bill each month, that is paid off in full every time.

Apple Card support was unable to tell me any details about my account. I could not recall if I set up a payment before my account was locked. I mailed in a $6,000 check no knowing any details about my bill. I could not review any transactions. I paid $40 to overnight the check to the lockbox 3 days before the month ended.

Today I am hit with $120 in interest charges. Apple Card support knows nothing about my payment. They can't tell me where my payment is. They can't tell me when or *IF* my payment will be made. Interest is being charged every day. Even after all this time, Apple Card support cannot tell me when my account will be unlocked.

Apple Card support is an epic fail in every possible way.

Apple Card support makes Chase bank look like the epitome of a caring compassionate corporation. Sometihng I would thought would be impossible.

Apple Card is (was) great until something went wrong. Once that happens, you are in for a *world* of hurt.

 

[Jxdawg]

Just a point of clarification, you were dealing with Goldman Sachs customer support and not Apple.

I am sorry to hear that this happened to you...Keep us updated as to how they resolve the issue.

 

[Expos of 1969]

Wow....you have my sympathy. When it was announced that Apple had selected Goldman Sachs as its partner in this new endeavour, a few of us here on MacRumors expressed shock and dismay for a couple of reasons: Goldman's inexperience in this kind of operation and its terrible and immoral actions in 2008. Of course, we were immediately attacked by the Apple faithful. But karma does exist...

 

[Erehy Dobon]

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[TiggrToo]

I'm sorry to hear about your predicament.

Like some others, I was skeptical about Goldman Sachs' ability to responsibly operate a consumer credit business. Nevertheless, I applied for the Apple Card. Sadly after two <$10 transactions, GS provided ample evidence that they were not up to the task.

My Apple Card account has been dormant since early September 2019. GS is on the hook for about $0.20 of cash back rewards.

As far as I can tell, this stalemate will continue. I refuse to use my Apple Card. I refuse to link up a bank account for the cash back reward redemption. At some point (5 years? 10 years?) GS will probably be required by law to return my property ($0.20) to me due to account inactivity.

Apple Cash is not managed by Goldman Sachs. GS are not responsible for you not redeeming your 20 cents as it's already been redeemed to your Apple Cash account.

Goldman Sachs's involvement is only with the Apple Card. Check the T&Cs of Apple Cash for more confirmation.

 

[Rigby]

As far as I can tell, this stalemate will continue. I refuse to use my Apple Card. I refuse to link up a bank account for the cash back reward redemption. At some point (5 years? 10 years?) GS will probably be required by law to return my property ($0.20) to me due to account inactivity.

What's the problem with providing a bank account for cashback redemption? AFAIK the only other way is to add Apple Cash in the Wallet app (which is really a debit card account at yet another bank). I don't know why they don't offer statement credit as another redemption option (seems to be the easiest).

Personally, I don't want neither Apple Card nor Apple Cash. I don't see the value, and I don't like that they don't even offer a web page to manage the card like every other bank. Locking everything to only the phone seems very restrictive, and the OP's case confirms it.

 

[Erehy Dobon]

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[Rigby]

I am deliberately keeping my $0.13 credit at Goldman Sachs. Since they owe me money, they will likely not just cancel my card for inactivity.

Goldman Sachs will likely never recover their new customer acquisition cost from me especially now that I am no longer generating merchant transaction fees. I will likely remain on their balance sheet as an expense.

That'll show them.

Seriously, there is probably fineprint somewhere saying that the cash back is forfeited if the card is closed, like most other reward cards. Alternatively they could send you a check with your $0.13. But they are probably not eager to close inactive cards because a high number of card holders makes them look good to shareholders.

 

[Erehy Dobon]

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[bbednarz]

Goldman Sachs actually owes me the $0.13. This is covered in the GS cardholder agreement:

https://www.goldmansachs.com/terms-and-conditions/Apple-Card-Customer-Agreement.pdf

on page 3, last paragraph in the section "Credit to Your Account." Since I have no balance due, they are obligated to mail me a check for $0.13. Ahaha, the postage alone is four times that amount.

I have never heard of a bank customer credit being forfeited upon account closure. There are strict regulations for the banking industry.

Accrued points are a different story. They can be forfeited since they aren't accounted as a cash until the points are applied to a cash reward, bill credit, etc. This is probably why many card issuing banks give points: they aren't accounted as cash. It's a cardholder benefit, not cardholder property.

If you are so skeptical about GS then why did you open the account in the first place? You haven't explained what they did in your first $10 of transactions that caused such an issue.

Why not just apply the .13 cents to your next Apple Pay transaction and move on?

 

[Erehy Dobon]

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[ZipZap]

How does one have no access to their account but know they got hit with a $120 finance charge?

Also, I though Apple Card use a e-card number that can be changed when these things happen. This sounds like an Apple issue more than a GS one.

I would wire GS the funds and stop using the card. I am curtailing my Apple use as my Fidelity Card offers 2% on everything. My Applecard use will be for anything I can get 3% back which aint much.