I wonder if Apple Card is undergoing some changes on the back end that is causing weird behavior. All this is in the Wallet app on my iPhone
At about 2:30 this morning it showed "No Payment Due" on 31 May. This should have shown my installment payment due. I can't say if this is normal because I don't remember checking it early last month. Clearly this is still a glitch because it should've either said no payment is due on 30 April or showed what was due for 31 May.
About 7:00 this morning I looked and it showed my installment payment due so I'm thinking great, it's finally caught up to the current month. I pay it thinking it's going to go back to zero balance and a white card but no. It doesn't show up as paid... So I wait a few minutes and it finally shows paid but the balance hasn't changed. Every single time I've made a payment before it has went through in seconds. It always was a day or so before they took the money out of my bank so I figure technically the payment wasn't instant, but I liked how it showed it complete in the app.
Also, there's another glitch where I can move the slider in the circle when the installment payment is listed. It changes from green to red, but doesn't change the amount. The note under it changes from "Pay April Balance" to "Lower Your Interest Charges" mentioning increasing your payment will lower my interest charges. Somehow the app thinks the amount has changed so it changes the text. I don't know if this glitch was there last month because I didn't really check.
Does everyone else's payments show complete right away or was that just me for some reason? I'm wondering if GS is cutting costs somehow and now payments are going to be stuck as pending for a while. The one big thing I liked about the Apple Card is how fast the transactions went through.
Edit: I contacted Goldman Sachs through iMessage, and I received this reply
"Payments made today may take longer to reflect in your balance. Despite the delay, your payment will still be credited as of the first of the month. Until then, any payments made today will show as ‘pending’ under ‘Latest transactions’ if you view them on your Apple Card dashboard. If you need to cancel these payments you can contact us tomorrow to do so. If the above resolves your inquiry, please type ‘Exit’ and tap send. An Apple Card specialist will be with you in about 40 minutes."
This is really unclear if that means today is somehow different or this is a new thing. I'm a bit worried because the last time I had to contact them they had customer support available immediately but now there's a 40 minute wait for a chat... I guess Goldman Sachs had to cut customer support staff because they're losing money on Apple Card so that's understandable.
At about 2:30 this morning it showed "No Payment Due" on 31 May. This should have shown my installment payment due. I can't say if this is normal because I don't remember checking it early last month. Clearly this is still a glitch because it should've either said no payment is due on 30 April or showed what was due for 31 May.
About 7:00 this morning I looked and it showed my installment payment due so I'm thinking great, it's finally caught up to the current month. I pay it thinking it's going to go back to zero balance and a white card but no. It doesn't show up as paid... So I wait a few minutes and it finally shows paid but the balance hasn't changed. Every single time I've made a payment before it has went through in seconds. It always was a day or so before they took the money out of my bank so I figure technically the payment wasn't instant, but I liked how it showed it complete in the app.
Also, there's another glitch where I can move the slider in the circle when the installment payment is listed. It changes from green to red, but doesn't change the amount. The note under it changes from "Pay April Balance" to "Lower Your Interest Charges" mentioning increasing your payment will lower my interest charges. Somehow the app thinks the amount has changed so it changes the text. I don't know if this glitch was there last month because I didn't really check.
Does everyone else's payments show complete right away or was that just me for some reason? I'm wondering if GS is cutting costs somehow and now payments are going to be stuck as pending for a while. The one big thing I liked about the Apple Card is how fast the transactions went through.
Edit: I contacted Goldman Sachs through iMessage, and I received this reply
"Payments made today may take longer to reflect in your balance. Despite the delay, your payment will still be credited as of the first of the month. Until then, any payments made today will show as ‘pending’ under ‘Latest transactions’ if you view them on your Apple Card dashboard. If you need to cancel these payments you can contact us tomorrow to do so. If the above resolves your inquiry, please type ‘Exit’ and tap send. An Apple Card specialist will be with you in about 40 minutes."
This is really unclear if that means today is somehow different or this is a new thing. I'm a bit worried because the last time I had to contact them they had customer support available immediately but now there's a 40 minute wait for a chat... I guess Goldman Sachs had to cut customer support staff because they're losing money on Apple Card so that's understandable.
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