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AlexBR

macrumors newbie
Original poster
Nov 15, 2020
14
0
Since my #applecard lost its nice look, after a year of use I decided to order a replacement. Got a new card that wasn’t activatable. It was displaying an error. I chatted with #Apple/#GoldmanSachs support and the person on the line did something that deleted my physical card section completely from my Apple wallet.

The error was still there when I attempted activating my new physical card. Well, 5 hrs!!! of being on many chats and calls with Apple/Goldman Sachs. I had to verify my information and repeat exactly the same thing over and over again to every agent I was transferred to! As if they don’t have on their devices or cannot read notes/chat history etc. and as if the previous agent wouldn’t introduce me to them.

I complained about the issue on Nov 19th, yet it hasn’t been resolved. #GoldmanSucks! #appleissues
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AlexBR

macrumors newbie
Original poster
Nov 15, 2020
14
0
And more of the chat
 

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Erehy Dobon

Suspended
Feb 16, 2018
2,161
2,017
No service
CALL THEM.

Goldman Sachs's customer support sucks rocks but still they probably have an internal policy that a CS rep cannot hang up on a caller.

By contrast, online chat support staffers frequently multi-task and in my experience (with all online CS not just Goldman Sachs) online chat is far inferior to telephone-based voice support.
 
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AlexBR

macrumors newbie
Original poster
Nov 15, 2020
14
0
CALL THEM.

Goldman Sachs's customer support sucks rocks but still they probably have an internal policy that a CS rep cannot hang up on a caller.

By contrast, online chat support staffers frequently multi-task and in my experience (with all online CS not just Goldman Sachs) online chat is far inferior to telephone-based voice support.
Thx for the advice, however during those 5 hours I was transferred between both Apple Card CS and Goldman Sachs CS agents/supervisors etc. No one could help. They’re still trying figure out what that specialist did before saying “Try it now”
 

Erehy Dobon

Suspended
Feb 16, 2018
2,161
2,017
No service
Thx for the advice, however during those 5 hours I was transferred between both Apple Card CS and Goldman Sachs CS agents/supervisors etc. No one could help. They’re still trying figure out what that specialist did before saying “Try it now”
Beats me.

I gave up using Apple Card in September 2019 after Goldman Sachs bungling. Their sheer incompetence simply isn't worth my time.

I have credit cards from other issuers that are run by people who know how to run a consumer credit card business. GS does not.

Best of luck.
 
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