Apple Card Apple Card not activatable

[AlexBR]

Since my #applecard lost its nice look, after a year of use I decided to order a replacement. Got a new card that wasn’t activatable. It was displaying an error. I chatted with #Apple/#GoldmanSachs support and the person on the line did something that deleted my physical card section completely from my Apple wallet.

The error was still there when I attempted activating my new physical card. Well, 5 hrs!!! of being on many chats and calls with Apple/Goldman Sachs. I had to verify my information and repeat exactly the same thing over and over again to every agent I was transferred to! As if they don’t have on their devices or cannot read notes/chat history etc. and as if the previous agent wouldn’t introduce me to them.

I complained about the issue on Nov 19th, yet it hasn’t been resolved. #GoldmanSucks! #appleissues

 

[AlexBR]

And more of the chat

 

[Erehy Dobon]

CALL THEM.

Goldman Sachs's customer support sucks rocks but still they probably have an internal policy that a CS rep cannot hang up on a caller.

By contrast, online chat support staffers frequently multi-task and in my experience (with all online CS not just Goldman Sachs) online chat is far inferior to telephone-based voice support.

 

[AlexBR]

CALL THEM.

Goldman Sachs's customer support sucks rocks but still they probably have an internal policy that a CS rep cannot hang up on a caller.

By contrast, online chat support staffers frequently multi-task and in my experience (with all online CS not just Goldman Sachs) online chat is far inferior to telephone-based voice support.

Thx for the advice, however during those 5 hours I was transferred between both Apple Card CS and Goldman Sachs CS agents/supervisors etc. No one could help. They’re still trying figure out what that specialist did before saying “Try it now”

 

[chabig]

Maybe they're punishing you for replacing your card for cosmetic reasons. 😄

 

[Erehy Dobon]

Thx for the advice, however during those 5 hours I was transferred between both Apple Card CS and Goldman Sachs CS agents/supervisors etc. No one could help. They’re still trying figure out what that specialist did before saying “Try it now”

Beats me.

I gave up using Apple Card in September 2019 after Goldman Sachs bungling. Their sheer incompetence simply isn't worth my time.

I have credit cards from other issuers that are run by people who know how to run a consumer credit card business. GS does not.

Best of luck.