Apple Card Transactions missing from Wallet App Transaction Listings

[Droppinoppi]

**Note** This is specific to Apple Card. This is NOT about Apple Pay, Apple Cash or any other third-party credit cards in Wallet. This post is specifically about the new 2019 Apple Card Credit Card issued by Goldman Sachs and the Wallet app on iPhone which is the exclusive instrument for managing Apple Card transactions, statements and bill payments.


I have had 3 Apple Card transactions not show up in the Wallet app (these transactions show in the PDF statement and are included in the Amount Due for the month).

Has anyone else experienced this problem?

This has been really unnerving, as the amount due shown for the month was higher than the monthly spending amount shown in the Wallet app, and the difference is completely unaccounted for in the Wallet app.

I had to match up transactions between the PDF statement and the Wallet app one by one in order to identify the problem as 3 transactions missing from the Wallet app.

This kills one of the core benefits (and a huge part of the sales pitch) of having an apple card - the convenience of having Apple Card transactions beautifully listed in the Wallet app with maps, friendly names etc etc.

This incident basically destroys any trust in the Wallet app as a viable financial transaction monitoring tool for Apple Card.

The remaining available instrument - PDF statements with raw merchant name codes, is a far stretch from being a modern convenient way to track transactions and is actually worse than any transaction management tool out there.

 

[Uln4321]

This happened to me. Last week I noticed new transactions were not showing up or notifying me. I removed apple card, added it back, and now it’s just blank no transactions, no statements, just a balance. Guess I’ll stop using this card since its pretty much useless if I can’t even see where I’m spending money. Apple says they are aware of the bug but can’t do anything.

 

[Droppinoppi]

I also talked to Goldman Sachs at 1 (877) 255-5923 and then to Apple at 800 893 8678, and the Apple rep told me they are aware of the issue and working to resolve it but have no timeline.

 

[Uln4321]

I wiped my phone and restored from backup and that seemed to fix it! Everything is back. Haven’t tested to see if new transactions show up yet but I have a feeling it’s all back to normal.

 

[Eric Idle]

I find that a lot of transactions are missing from the Apple Card wallet. None of my refunds show up at all. I am going to go back to using my Chase card because Apple Card can not be trusted.

 

[Silencio]

We have intermittently had this problem with Apple Card wallet. It appears to be back in iOS 15.5. Incredibly aggravating and a major stain on this offering.