Apple Customer Service issue

[Jamesd123]

Hi

I am not sure if this is the right place to post this issue, please delete/move if needed.

I have been in contact with Apple Support Online for a few weeks due to issues with my AirPods and other bits, the service has been awful.

Ignored emails, failed call back, lies and different info from every person I speak to.

What is the best way to complain?

Thanks

 

[sirghost]

Hi

I am not sure if this is the right place to post this issue, please delete/move if needed.

I have been in contact with Apple Support Online for a few weeks due to issues with my AirPods and other bits, the service has been awful.

Ignored emails, failed call back, lies and different info from every person I speak to.

What is the best way to complain?

Thanks

Email Tim Cook at the email below.

Be sure to include exact specifics, times, dates etc in your email including any case numbers you have. Also, I would not waste my time if it has not been more then a couple business days as the covid19 virus will be an excuse they can and would use to explain why 8t is taking time for things to happen.

Tim’s email:tcook@apple.com

And be completely honest and don’t be bitchy or feel entitled to anything. That alone will go a long way and get you the proper result to the issues.

 

[Jamesd123]

Email Tim Cook at the email below.

Be sure to include exact specifics, times, dates etc in your email including any case numbers you have. Also, I would not waste my time if it has not been more then a couple business days as the covid19 virus will be an excuse they can and would use to explain why 8t is taking time for things to happen.

Tim’s email:tcook@apple.com

And be completely honest and don’t be bitchy or feel entitled to anything. That alone will go a long way and get you the proper result to the issues.

Thank you, I had seen online about that email, but I never saw anybody get a reply from, it.

I don't feel entitled to anything, but I would expect to be treated like a person, which so far I havent. Before the virus stuff I had only dealt with my local store, never had an issue, any questions, advice, issues, all resolved to a higher standard than I expected, but dealing with the online team has been an awful experience.

 

[sirghost]

Thank you, I had seen online about that email, but I never saw anybody get a reply from, it.

I don't feel entitled to anything, but I would expect to be treated like a person, which so far I havent. Before the virus stuff I had only dealt with my local store, never had an issue, any questions, advice, issues, all resolved to a higher standard than I expected, but dealing with the online team has been an awful experience.

Wasn’t saying you feel that way, I was just giving you advise on how to get the best response when sending the email to Tim.

yes. The emails to get read and forwarded to the appropriate people so the issue can be handled.

obviously due to the virus it may take time, so hang in there with it.

 

[Jamesd123]

Wasn’t saying you feel that way, I was just giving you advise on how to get the best response when sending the email to Tim.

yes. The emails to get read and forwarded to the appropriate people so the issue can be handled.

obviously due to the virus it may take time, so hang in there with it.

Sorry misunderstood what you meant/how you worded it.

Thanks for the advice, it's appreciated.