I have owned an IPhone since 2007 and I am always amazed at the level of customer service from Apple. Just last week I had to make an appointment as I dropped my phone into my cup of coffee, and then off the table as I reached to grab my phone which shattered my screen š. At the appointment I was very honest about what happened and ended up laughing about it, it was probably a nervous laugh as I was worried about the cost as I am waiting patiently for the Iphone 13 release (Hurry up Apple!) The genius not only replaced my phone for free but also gave me a 512GB device for my 128GB one! Any stories that anyone would like to share?