Apple customer survey re new MacBook Pro

[filbert42]

Having bought my 14” M1 MacBook Pro last month, I’ve just had a customer survey from Apple. They asked a lot of questions about ports, charging, etc, and what features were important to me. As I told them, I’ve been waiting for a configuration like this to replace my 2013 Retina model.

Hopefully, they now realise that there’s a market for Air and a different one for Pro devices.

 

[cmaier]

Having bought my 14” M1 MacBook Pro last month, I’ve just had a customer survey from Apple. They asked a lot of questions about ports, charging, etc, and what features were important to me. As I told them, I’ve been waiting for a configuration like this to replace my 2013 Retina model.

Hopefully, they now realise that there’s a market for Air and a different one for Pro devices.

I think they knew that before you took the survey.

 

[filbert42]

But it took the a while to realise it

 

[senttoschool]

But it took the a while to realise it

I think they instantly regretted it back in 2016. It was universally panned and sales suffered. It did not win the same amount of market share as the excellent 2012-2015 series did. It wouldn't surprise me if the majority of the designers and engineers at Apple hated the decision but was overridden by someone higher up like Ive.

Unfortunately, they couldn't just change it. They had to wait for a new redesign.

 

[MrGunnyPT]

I didn't get anything yet

 

[leman]

I think they instantly regretted it back in 2016. It was universally panned and sales suffered. It did not win the same amount of market share as the excellent 2012-2015 series did. It wouldn't surprise me if the majority of the designers and engineers at Apple hated the decision but was overridden by someone higher up like Ive.

Unfortunately, they couldn't just change it. They had to wait for a new redesign.

What makes you think so? Mac sales where pretty much flat since 2011, with an uptake after 2019. I don’t see any evidence that the touchbar models sold worse than anything before them (they didn’t sell any better though). Looking at sale stats, it seems to me that the constraining factor was lack of new chips after 2014, not the laptop design. People were simply not upgrading because new Macs were hardly any better than the old ones.

Apple Mac shipments worldwide by quarter 2023 | Statista

In the fourth quarter of 2023, Apple Mac shipments stood at 6.3 million units worldwide, an increase from the 5.9 million Mac shipments that were recorded in the fourth quarter of the previous year.

www.statista.com

 

[thenewperson]

What makes you think so? Mac sales where pretty much flat since 2011, with an uptake after 2019. I don’t see any evidence that the touchbar models sold worse than anything before them (they didn’t sell any better though). Looking at sale stats, it seems to me that the constraining factor was lack of new chips after 2014, not the laptop design. People were simply not upgrading because new Macs were hardly any better than the old ones.

Apple Mac shipments worldwide by quarter 2023 | Statista

In the fourth quarter of 2023, Apple Mac shipments stood at 6.3 million units worldwide, an increase from the 5.9 million Mac shipments that were recorded in the fourth quarter of the previous year.

www.statista.com

Seems like one of those often-repeated things by those who didn't like those models. It's either this or the ever-throttling 2018 models that actually was fixed.

 

[leman]

Seems like one of those often-repeated things by those who didn't like those models. It's either this or the ever-throttling 2018 models that actually was fixed.

My impression as well. It is so easy to criticize things in hindsight. I mean, the Touch Bar models probably won't be remembered as the most popular Mac ever, but so far I see not evidence that they did significantly worse than nay other Mac.