Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone 15 Pro Max Apple Device Swap Policy

N

NdTonks

macrumors regular
Original poster
Oct 25, 2021
108
171
So I have - of course just outside 14 days - found a few issues on my 15PM. Smudge gate/touch gate and other gates ha. Will Apple still swap the device for a new one now 14 days are gone or do they play hardball? I have heard some people say they are pretty generous with device swaps for issues in the first 6 months but have never tried it.

Thanks!

Apple US stores if it makes a difference.
 
I think this early they won't give you "regenerated" devices. Maybe not a retail box though, but a new device nonetheless. Improbable they would offer a repair. You just have to try and report back though
 
Is "smudge gate" just the grease of the hands darkening the titanium? Geez
 
floral said:
Wouldn't this gate just be negated with a case... or, like, a border band?
Click to expand...

Yeah, it's just the way it is. Quite baffling if someone thinks it's a "defect". They are obviously all like this and one can just skip one or two years of iPhone upgrades until they change material/coating
 
coso said:
Yeah, it's just the way it is. Quite baffling if someone thinks it's a "defect". They are obviously all like this and one can just skip one or two years of iPhone upgrades until they change material/coating
Click to expand...
I also don't know what touch gate is, and they didn't specify what the other gates were. :s
 
floral said:
I also don't know what touch gate is, and they didn't specify what the other gates were. :s
Click to expand...

I read about some touchscreen issues in the beginning, but then some said it felt like the keyboard was just slow like software wise, not fast enough to react to text in some apps. Don't know, I don't see it mentioned often now
 
OP sounds like they're suffering from buyers remorse gate... Smudge gate, not a chance. Touch gate? Apple will run diagnostics and if it passes you'll most likely be denied a replacement..
 
From a practical standpoint, the Apple Store will most likely accept a return a few days past the 15 days. That's based on my own experience. If you can survive using an old phone until your new order arrives, I'd suggest that. But if you choose to do replacement instead, it'll be 100% a whitebox unit though.
 
Last edited:
coso said:
Is "smudge gate" just the grease of the hands darkening the titanium? Geez
Click to expand...
No. No it is not. It’s a large discolouration on the device that DOES NOT wipe off. It is a defect many people have been having devices replaced for. And as I said, if anyone even read…I found a bunch of these issues just outside 14 days. Hence why I asked a simple question.
 
NdTonks said:
No. No it is not. It’s a large discolouration on the device that DOES NOT wipe off. It is a defect many people have been having devices replaced for. And as I said, if anyone even read…I found a bunch of these issues just outside 14 days. Hence why I asked a simple question.
Click to expand...

Ok ok, that blotch one? Then yeah. I didn't notice it in mine but to be fair I use it with a case and during setup it was warm but I didn't notice discoloration. Anyway, call Apple. They might send you a "new" unit in a white box because it's too soon probably to have refurbished units. Or they might accept a return anyway. I doubt they'll try to repair it, but it can happen. No now knows at this point.
 
coso said:
I think this early they won't give you "regenerated" devices. Maybe not a retail box though, but a new device nonetheless. Improbable they would offer a repair. You just have to try and report back though
Click to expand...
Apple refers to them as 'remanufactured'. Possibly you might be thinking that a 'regenerated' device carries the stigma of a 'refurbished' device. However, Apple replaces the battery, screen and casing and then tests all parts.

That's a world away from 'refurb', which is why Apple calls them what they do.

But yeah, too early for remanufactured devices as replacements. It would most likely be a new device in the white box. Apple diverts new devices from the assembly line in order to have stock for replacements.
 
eyoungren said:
Apple refers to them as 'remanufactured'. Possibly you might be thinking that a 'regenerated' device carries the stigma of a 'refurbished' device. However, Apple replaces the battery, screen and casing and then tests all parts.

That's a world away from 'refurb', which is why Apple calls them what they do.

But yeah, too early for remanufactured devices as replacements. It would most likely be a new device in the white box. Apple diverts new devices from the assembly line in order to have stock for replacements.
Click to expand...

Thanks, in Italian the meaning is similar, didn't know the "remanufactured" English term they use, handy
 
  • Like
Reactions: eyoungren
'All refurbished iPhone models come with a new battery, new outer shell...'

www.apple.com

Refurbished iPhone Deals - Apple

Save up to 15% on a refurbished iPhone from Apple. Full 1-year warranty with a brand new battery and outer shell. Free delivery and returns.
www.apple.com
 
This early in the iPhone 15 release cycle I highly doubt there are many, if any, refurbished devices available.
 
A lot of people nit pick about everything. They’re practically disposable so unless it’s a huge defect that affects functionality or cosmetically stands out I would keep it. My iPhone 11 Pro Max had a tiny scratch on it when it got it. 2 years later Verizon still gave me $1k trade in credit. There are people that can’t even get a device right now. I think that a lot of these models have the blotches you speak of. You should just ask Apple send them photos and see what they think. After all we don’t work at Apple bud. Best of luck to you.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back