iPad Pro Apple Devices fail to restore iPad under Windows 11 24H2.

[Keith Weisshar]

My iPad Pro (M4) 11-inch bricks and boots only into recovery mode after hard reset after Apple Devices stops while restoring it to 18.2 and crashes the Apple Mobile Devices service. I have take it to another computer that is not running Windows 11 24H2 to unbrick it. Why?

Description
Faulting application name: AMPDevicesAgent.exe, version: 1.5.2.58, time stamp: 0x6757d7a9
Faulting module name: objc.dll, version: 1.528.1.495, time stamp: 0x66c6f40e
Exception code: 0xc0000005
Fault offset: 0x0000000000025292
Faulting process id: 0x3C8C
Faulting application start time: 0x1DB52C26EDC8B88
Faulting application path: C:\Program Files\WindowsApps\AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa\AMPDevicesAgent.exe
Faulting module path: C:\Program Files\WindowsApps\AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa\objc.dll
Report Id: b385d4af-820d-4748-ac09-a3e152cdf0ce
Faulting package full name: AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa
Faulting package-relative application ID: AMPDevicesAgent

 

[winxmac]

I have never used Apple Devices app from Microsoft Store and I am running Windows 10 Enterprise LTSC 2019 [1809]

Have you tried installing iTunes on Windows 11 24H2 and use it to perform the restore? If yes, did it also fail?

Below are the links to the executable/non-Microsoft Store version:

https://www.apple.com/itunes/download/win64
https://www.apple.com/itunes/download/win32

I'm guessing it worked on a computer not running Windows 11 24H2 and using Apple Devices from Microsoft Store

 

[StoneJack]

0

My iPad Pro (M4) 11-inch bricks and boots only into recovery mode after hard reset after Apple Devices stops while restoring it to 18.2 and crashes the Apple Mobile Devices service. I have take it to another computer that is not running Windows 11 24H2 to unbrick it. Why?

Description
Faulting application name: AMPDevicesAgent.exe, version: 1.5.2.58, time stamp: 0x6757d7a9
Faulting module name: objc.dll, version: 1.528.1.495, time stamp: 0x66c6f40e
Exception code: 0xc0000005
Fault offset: 0x0000000000025292
Faulting process id: 0x3C8C
Faulting application start time: 0x1DB52C26EDC8B88
Faulting application path: C:\Program Files\WindowsApps\AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa\AMPDevicesAgent.exe
Faulting module path: C:\Program Files\WindowsApps\AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa\objc.dll
Report Id: b385d4af-820d-4748-ac09-a3e152cdf0ce
Faulting package full name: AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa
Faulting package-relative application ID: AMPDevicesAgent

it is windows…

 

[optimistic_turtle]

I have never used Apple Devices app from Microsoft Store and I am running Windows 10 Enterprise LTSC 2019 [1809]

Have you tried installing iTunes on Windows 11 24H2 and use it to perform the restore? If yes, did it also fail?

Below are the links to the executable/non-Microsoft Store version:

https://www.apple.com/itunes/download/win64
https://www.apple.com/itunes/download/win32

I'm guessing it worked on a computer not running Windows 11 24H2 and using Apple Devices from Microsoft Store

Hi, thanks very much for this.

I was having this problem as well.

A clean install worked for me on Windows 11 24H2:

1. Unplugged iPad, uninstalled iTunes and Bonjour - https://discussions.apple.com/docs/DOC-6562#reinstall
2. Restarted PC
3. Re-installed iTunes via the links above (instead of via Microsoft Store)
4. Opened iTunes, plugged in iPad, restore worked

Cheers

 

[Keith Weisshar]

Apple Devices recently updated to 1.5.2.60 but it still does not work on Windows 11 24H2 and still bricks the device into recovery mode.

 

[dontaskme]

I had the same problem. The crash is caused by "MobileDevice.dll." Both iTunes and the Apple Devices app use that file and both of the latest versions were crashing.

I downloaded a slightly older version of iTunes (12.13.2) and was able to restore my iPad Pro. I had to download it from a 3rd party site, but the installer is digitally signed by Apple so I wasn't really concerned.

I had to uninstall Apple Devices before iTunes would see the iPad.