Apple genius (cough cough) replaced MBP battery - the day after I started getting kernel panics.

[patent10021]

The battery on my 2015 15" MBPr was on its last leg so I took it in to get a new replacement. Whenever I disconnect the power cable and other times just randomly, my entire MBP freezes. Even the Finder. Pretty much every hour. I just leave it hanging and after about a minute it reboots itself with the all familiar messages as seen in my screenshots.

One time I had the folder with a question mark so I made sure everything was backed up once I got it into Safe Mode. I reset PRAM etc. I could reinstall the OS but that shouldn't make a difference. Either your OS is working or it's not. Either there is something wrong with the battery/disk or there isn't. I did a repair from the macOS utility but everything was fine.

I'm going to bring it in AGAIN so they can look at it, but in the meantime what do you think it is?

 

[patent10021]

Fixed it. (at least for now it's not happening).

 

[patent10021]

Damn it came back. So weird. Looks like I'm going to have to bring it back to the Apple store idiot geniuses.

 

[BigMcGuire]

This would be frustrating. Hopefully they make it right. Thanks for keeping us updated. Good luck. :/

 

[hobowankenobi]

The first two are a kernel panic.

The flashing question mark means: no valid OS found.

Both could be storage related.

KP in particular can be be either hardware (often RAM related), or software...third party kernel extensions.

You might try running in Safe Mode, to test. If you still see a KP in Safe Mode...could point at hardware, not software.

 

[patent10021]

Yup, I know what they mean but not why they're happening.

I was in SafeMode before, but didn't find any issues. Mind you, can't stay in SafeMode for a long time.

You mentioned storage issue. Why would there be a storage issue with a 2014/2015 SSD? Can you give examples of the type of issues? For me, it's not a storage issue because I have 330GB available.

It sometimes appears to happen when I unplug/plug the MBP, but now I'm not so sure.

 

[patent10021]

Question:

I was doing a shake test to see if maybe they didn't set the battery or something else right when they assembled my machine. When I shake my MBP horizontally left/right something is moving inside. I can tell it's only one part moving. Considering we're talking about a MacBook which has all its parts crammed in there, it's quite noticeable. It seems to be shifting about 4mm every time I shake it. I can definitely hear it. Sometimes you can hear the keys moving a bit, but I'm not talking about the key mechanics. This is definitely a more significant part. I just don't know if that's normal. Should it be absolutely silent when you shake a MacBook? No parts moving even the slightest?

Here's a panic report.

What's weird is this line. Why would it say this? This is SSD not SATA so this line is very odd.
Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."

It's mentioning registers. Could this be a RAM issue? But why would this start happening the day AFTER Apple replaced the battery?

*** Panic Report ***

panic(cpu 0 caller 0xffffff800d2dd16d): Kernel trap at 0xffffff7f8fc3f138, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff81db405004, CR3: 0x0000000011733000, CR4: 0x00000000001626e0

RAX: 0x0000000000000040, RBX: 0xffffff804f184320, RCX: 0x0000000000040004, RDX: 0x0000000000000004

RSP: 0xffffff81ec30bcb0, RBP: 0xffffff81ec30bcb0, RSI: 0x0000000000040004, RDI: 0xffffff8030eaf800

R8: 0xffffff8048687400, R9: 0xffffff81db3c5000, R10: 0xffffff8031abf400, R11: 0x000000003d07c041

R12: 0xffffff7f8fc92ff0, R13: 0xffffff8048687400, R14: 0xffffff8031e20e00, R15: 0x0000000010001000

RFL: 0x0000000000010287, RIP: 0xffffff7f8fc3f138, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff81db405004, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0, VF: 10



Backtrace (CPU 0), Frame : Return Address

0xffffff81ec30b780 : 0xffffff800d1af82d

0xffffff81ec30b7d0 : 0xffffff800d2eb795

0xffffff81ec30b810 : 0xffffff800d2dcf4a

0xffffff81ec30b880 : 0xffffff800d15cae0

0xffffff81ec30b8a0 : 0xffffff800d1af247

0xffffff81ec30b9c0 : 0xffffff800d1af093

0xffffff81ec30ba30 : 0xffffff800d2dd16d

0xffffff81ec30bba0 : 0xffffff800d15cae0

0xffffff81ec30bbc0 : 0xffffff7f8fc3f138

0xffffff81ec30bcb0 : 0xffffff7f8fc2e1d6

0xffffff81ec30bd10 : 0xffffff7f8e22f858

0xffffff81ec30bd30 : 0xffffff7f8e22f769

0xffffff81ec30bd50 : 0xffffff7f8fc29235

0xffffff81ec30bd70 : 0xffffff7f8fc32acd

0xffffff81ec30bd90 : 0xffffff7f8e2174a8

0xffffff81ec30bdd0 : 0xffffff7f8e2078c2

0xffffff81ec30be10 : 0xffffff7f8e20aafe

0xffffff81ec30be30 : 0xffffff7f8e208c5d

0xffffff81ec30be60 : 0xffffff800d82d4cd

0xffffff81ec30bea0 : 0xffffff800d85735e

0xffffff81ec30bee0 : 0xffffff800d82c525

0xffffff81ec30bf60 : 0xffffff800d836e47

0xffffff81ec30bfa0 : 0xffffff800d15c0ce

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(404.8)[2B970BDA-3F88-31F1-9A04-D52B72F2D784]@0xffffff7f8e1eb000->0xffffff7f8e28ffff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[F3F09078-2CDE-3D01-A96C-CB38E035E1D5]@0xffffff7f8e1a4000

dependency: com.apple.iokit.IOSurface(255.4.2)[B0AD599E-B346-3695-B7BE-3433421D9085]@0xffffff7f8e1c0000

dependency: com.apple.iokit.IOPCIFamily(2.9)[54C3F778-4B95-3093-A51D-D761607C96CB]@0xffffff7f8da95000

dependency: com.apple.iokit.IOGraphicsFamily(530.60)[9E233908-09E1-332E-AE9B-CB27D514707B]@0xffffff7f8dd7e000

dependency: com.apple.iokit.IOReportFamily(47)[86DDD149-2800-3D3E-9914-3556918455F1]@0xffffff7f8e1e4000

com.apple.driver.AppleIntelHD5000Graphics(12.0.8)[3E48D012-04F9-3FEC-9EC9-F65071A0C435]@0xffffff7f8fc1a000->0xffffff7f8fc94fff

dependency: com.apple.iokit.IOSurface(255.4.2)[B0AD599E-B346-3695-B7BE-3433421D9085]@0xffffff7f8e1c0000

dependency: com.apple.iokit.IOPCIFamily(2.9)[54C3F778-4B95-3093-A51D-D761607C96CB]@0xffffff7f8da95000

dependency: com.apple.iokit.IOGraphicsFamily(530.60)[9E233908-09E1-332E-AE9B-CB27D514707B]@0xffffff7f8dd7e000

dependency: com.apple.iokit.IOAcceleratorFamily2(404.8)[2B970BDA-3F88-31F1-9A04-D52B72F2D784]@0xffffff7f8e1eb000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

18E226



Kernel version:

Darwin Kernel Version 18.5.0: Mon Mar 11 20:40:32 PDT 2019; root:xnu-4903.251.3~3/RELEASE_X86_64

Kernel UUID: 4170BF94-38B6-364F-A1B0-2F7C2C30F9A9

Kernel slide: 0x000000000ce00000

Kernel text base: 0xffffff800d000000

__HIB text base: 0xffffff800cf00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."



System uptime in nanoseconds: 24019716830114

last loaded kext at 23597194465281: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f90e2a000, size 32768)

last unloaded kext at 23931762203226: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f90db7000, size 28672)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.fileutil 20.036.15

com.apple.iokit.IOBluetoothSerialManager 6.0.11f4

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 282.54

com.apple.driver.AGPM 110.25.2

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleGraphicsDevicePolicy 3.30.14

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.AGDCPluginDisplayMetrics 3.30.14

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 12.0.0

com.apple.driver.AppleIntelHD5000Graphics 12.0.8

com.apple.driver.AGDCBacklightControl 3.30.14

com.apple.driver.eficheck 1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleCameraInterface 6.8.0

com.apple.driver.AppleIntelFramebufferAzul 12.0.8

com.apple.driver.AppleMuxControl 3.30.14

com.apple.driver.AppleThunderboltIP 3.1.2

com.apple.driver.AppleSMCLMU 212

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.6

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleUSBCardReader 456.250.6

com.apple.driver.AppleUSBTCButtons 255

com.apple.driver.AppleUSBTCKeyboard 255

com.apple.driver.AppleVirtIO 2.1.3

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.filesystems.apfs 945.250.134

com.apple.driver.AppleAHCIPort 329.200.2

com.apple.private.KextAudit 1.0

com.apple.driver.AirPort.BrcmNIC 1400.1.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 190

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 282.54

com.apple.kext.OSvKernDSPLib 528

com.apple.iokit.IOAVBFamily 740.1

com.apple.plugin.IOgPTPPlugin 740.2

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.nvidia.driver.NVDAGK100Hal 12.0.0

com.apple.nvidia.driver.NVDAResman 12.0.0

com.apple.driver.AppleSSE 1.0

com.apple.AppleGPUWrangler 3.30.14

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 530.51

com.apple.driver.AppleHDAController 282.54

com.apple.iokit.IOHDAFamily 282.54

com.apple.iokit.IOAcceleratorFamily2 404.8

com.apple.iokit.IOSurface 255.4.2

com.apple.AppleGraphicsDeviceControl 3.30.14

com.apple.driver.AppleGraphicsControl 3.30.14

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 530.60

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.11f4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.11f4

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.11f4

com.apple.iokit.IOBluetoothFamily 6.0.11f4

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleUSBMultitouch 263

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOAHCIBlockStorage 301.250.5

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.AppleThunderboltDPInAdapter 5.6.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4

com.apple.driver.AppleThunderboltNHI 4.7.6

com.apple.iokit.IOThunderboltFamily 6.8.4

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.quarantine 3

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 493.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 456.250.6

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 145.200.2

com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3

com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3

com.apple.iokit.IOStorageFamily 2.1

com.apple.kext.CoreTrust 1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 740.2

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 47

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0



EOF

Model: MacBookPro11,3, BootROM 151.0.0.0.0, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.19f12

Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin

Graphics: kHW_NVidiaGeForceGTX750MItem, NVIDIA GeForce GT 750M, spdisplays_pcie_device, 2 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)

Bluetooth: Version 6.0.11f4, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024F, 1 TB

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

 

[Banglazed]

Question:

I was doing a shake test to see if maybe they didn't set the battery or something else right when they assembled my machine. When I shake my MBP horizontally left/right something is moving inside. I can tell it's only one part moving. Considering we're talking about a MacBook which has all its parts crammed in there, it's quite noticeable. It seems to be shifting about 4mm every time I shake it. I can definitely hear it. Sometimes you can hear the keys moving a bit, but I'm not talking about the key mechanics. This is definitely a more significant part. I just don't know if that's normal. Should it be absolutely silent when you shake a MacBook? No parts moving even the slightest?

Here's a panic report.

What's weird is this line. Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."
This is SSD not SATA.
Physical Drive:
Device Name: APPLE SSD SM1024F
Media Name: AppleAPFSMedia
Medium Type: SSD

It is possible the SATA cable may be damaged. You may continue to experience these symptoms such as panics, unusable, and unable to boot OS. After Apple service, you do get 90 days warranty and you may want to revisit them to tell them what you experienced after the repair.

 

[patent10021]

Ahhh really? Interesting. So they damaged it when they replaced my battery. Is the SATA cable something that would be touched during battery replacement?

It must be from their repair. There's no other explanation. It started doing this the day or the day after I brought it home.

So if I bring it back and they say I need to replace the SATA cable and they make me pay a billion dollars what can I do?
[doublepost=1557712109][/doublepost]That damaged/loose SATA cable could explain why I get KPs only when I move the MBP. It has never happened just while stationary. (I don't think.)

It would happened every time I disconnected the power cable to move it to another area of the house. But since I was moving it, maybe it was the cable moving around and maybe nothing to do with the power cable/battery after all.

And that would also explain why it doesn't go away in Safe Mode. (I'm still testing safe mode but I think it happened in Safe Mode as well.)

Yup I know about the 90 days. I planned on going back anyway because something is obviously wrong. In the meantime I wanted to get various opinions from you guys.

p.s. Does it matter if i go back to the same store? I mean is it recommended? Or irrelevant?
[doublepost=1557713078][/doublepost]I've been really shaking this thing in every direction trying to get a reaction from that possible damaged / loose STA cable but I cannot replicate the kernel panic.

Maybe it's just something I have to wait for again. I'll restart to get out of Safe Mode and see if it happens because right now, it doesn't seem to be happening in Safe Mode.

 

[Banglazed]

Ahhh really? Interesting. So they damaged it when they replaced my battery. Is the SATA cable something that would be touched during battery replacement?

It must be from their repair. There's no other explanation. It started doing this the day or the day after I brought it home.

So if I bring it back and they say I need to replace the SATA cable and they make me pay a billion dollars what can I do?
[doublepost=1557712109][/doublepost]That damaged/loose SATA cable could explain why I get KPs only when I move the MBP. It has never happened just while stationary. (I don't think.)

It would happened every time I disconnected the power cable to move it to another area of the house. But since I was moving it, maybe it was the cable moving around and maybe nothing to do with the power cable/battery after all.

And that would also explain why it doesn't go away in Safe Mode. (I'm still testing safe mode but I think it happened in Safe Mode as well.)

Yup I know about the 90 days. I planned on going back anyway because something is obviously wrong. In the meantime I wanted to get various opinions from you guys.

p.s. Does it matter if i go back to the same store? I mean is it recommended? Or irrelevant?

It wouldn't matter as long as you still have the proof that service was rendered to show they may have damaged some component in the repair. In store, they should be able to diagnose the fault. However, you can also try to run OS on an external drive to see if you will continue to experience it. See link below. If running on external is fine, either your drive is corrupted or damaged or cable is damaged. To rule out the corrupted drive, you may have to wipe and reinstall OS.

https://support.apple.com/en-us/HT200553
https://support.apple.com/en-us/HT202796
https://www.macworld.co.uk/how-to/mac-software/macos-external-hard-drive-3659666/
[doublepost=1557713940][/doublepost]Download and run: http://www.etrecheck.com

Copy and paste report

 

[patent10021]

Maybe a clean install would be easier since I have everything backed up anyway.

But...... if I have already done diagnostics (D) and verified everything was ok via Disk Repair would there still be a possibility that the drive is corrupted?

I am running EtreCheck now.

Thanks

 

[patent10021]

I ran EtreCheck. It didn't tell me anything I didn't already know. Feel free to look it over. I think I'll try to replicate the KP a few more times in Normal Mode and Safe Mode. Then I'll do a clean install.

Also, I will run macOS Mojave from my Mojave USB thumb drive and see what happens.


________________________________________________________________________
EtreCheck version: 5.2 (5C006)

Report generated: 2019-05-12 20:25:33

Download EtreCheck from https://etrecheck.com

Runtime: 2:24

Performance: Excellent


Problem: Beachballing

Description:

Frequent kernel panics after battery was replaces by Apple.

Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.


Apps crashing - There have been numerous app crashes.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,3

1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 27


Video Information:

Intel Iris Pro - VRAM: 1536 MB

Color LCD 2880 x 1800

NVIDIA GeForce GT 750M - VRAM: 2 GB


Drives:

disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 1.00 TB

disk1 [APFS Virtual drive] 1.00 TB (Shared by 4 volumes)

disk1s1 - O***a (APFS) (Shared - 670.68 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 43 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 8.61 GB used)


Mounted Volumes:

disk1s1 - O***a 1.00 TB (320.28 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] (Shared - 8.61 GB used)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 114.73 GB available


System Software:

macOS Mojave 10.14.4 (18E226)

Time since boot: About an hour


Configuration Files:

/etc/hosts - Count: 14


Security:

Gatekeeper: Anywhere

System Integrity Protection: Enabled

Antivirus apps: MalwareBytes


Unsigned Files:

Launchd: ~/Library/LaunchAgents/homebrew.mxcl.postgresql.plist

Executable: /usr/local/opt/postgresql/bin/postgres -D /usr/local/var/postgres

Details: Exact match found in the whitelist - probably OK


Launchd: ~/Library/LaunchAgents/org.freedesktop.dbus-session.plist

Executable: ~/anaconda3/bin/dbus-daemon --nofork --session

Details: Exact match found in the whitelist - probably OK


Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK


Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

Details: Exact match found in the whitelist - probably OK


Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

17 32-bit apps


Kernel Extensions:

/Applications/ExpressVPN.app

[Not Loaded] ExpressVPNSplitTunnel.kext (ExprsVPN LLC, 1.0.2 - SDK 10.12)


/Applications/Google Drive File Stream.app

[Not Loaded] dfsfuse.kext (Google, Inc., 3.7.4 - SDK 10.14)


/Applications/VMware Fusion.app

[Not Loaded] VMwareVMCI.kext (VMware, Inc., 10.0.1)

[Not Loaded] vmioplug.kext (VMware, Inc., 10.0.1)

[Not Loaded] vmnet.kext (VMware, Inc., 10.0.1)

[Not Loaded] vmmon.kext (VMware, Inc., 10.0.1)


/Library/Application Support/CleverFiles/BackService.app

[Not Loaded] SecureDisk.kext (Justin Johnson, 1.0 - SDK 10.12)


/Library/Application Support/VirtualBox

[Not Loaded] VBoxDrv.kext (Oracle America, Inc., 5.1.26)

[Not Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.1.26)

[Not Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.1.26)

[Not Loaded] VBoxUSB.kext (Oracle America, Inc., 5.1.26)


System Launch Agents:

[Not Loaded] 17 Apple tasks

[Loaded] 172 Apple tasks

[Running] 112 Apple tasks


System Launch Daemons:

[Not Loaded] 35 Apple tasks

[Loaded] 188 Apple tasks

[Running] 114 Apple tasks


Launch Agents:

[Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-01-30)

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-04-10)

[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-12)

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-12)

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09)

[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09)

[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-02-26)

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-04-16)

[Not Loaded] com.oracle.java.Java-Updater.plist (? 18b0dbd1 - installed 2017-10-22)

[Running] com.rosettastone.rosettastonedaemon.plist (? fb2f5604 - installed 2017-11-01)

[Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)


Launch Daemons:

[Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-04-10)

[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-12)

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-03-25)

[Running] com.docker.vmnetd.plist (Docker Inc - installed 2018-08-05)

[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-09)

[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-04-22)

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-02-26)

[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-05)

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-04-16)

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04)

[Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-10-22)

[Other] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2018-07-02)

[Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)

[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2017-09-06)


User Launch Agents:

[Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-01-30)

[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-12)

[Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2019-01-18)

[Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-02-28)

[Loaded] com.spotify.webhelper.plist (Spotify - installed 2018-01-17)

[Other] homebrew.mxcl.postgresql.plist (? 0 - installed 2019-01-24)

[Loaded] org.freedesktop.dbus-session.plist (? 0 - installed 2019-04-16)

[Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-09-06)


User Login Items:

AdGuard for Safari Login Helper (App Store - installed 2019-02-08)

(Modern Login Item - /Applications/AdGuard for Safari.app/Contents/Library/LoginItems/AdGuard for Safari Login Helper.app)


CopyClipHelper (App Store - installed 2019-02-08)

(Modern Login Item - /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app)


DockerHelper (Docker Inc - installed 2018-09-12)

(Modern Login Item - /Applications/Docker.app/Contents/Library/LoginItems/DockerHelper.app)


Flux.app (Michael Herf - installed 2018-10-30)

(Application - /Applications/Flux.app)


Internet Plug-ins:

FlashPlayer-10.6: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-09)

Flash Player: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-09)

PepperFlashPlayer: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-09)

JavaAppletPlugin: Java 8 Update 152 build 16 (? - installed 2018-07-11)

AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-04-10)


Audio Plug-ins:

AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-05)

BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-05)

AirPlay: 2.0 (Apple - installed 2019-04-05)

AppleAVBAudio: 740.1 (Apple - installed 2019-04-05)

BridgeAudioSP: 5.39 (Apple - installed 2019-04-05)

iSightAudio: 7.7.3 (Apple - installed 2019-04-05)


Safari Extensions:

AdBlocker for YouTube™.safariextz - James Fray - http://add0n.com/youtube-tools.html?from=adblocker (installed 2018-08-19)

AdGuard - App Store (installed 2019-01-06)

AdGuard Safari Icon - App Store (installed 2019-01-06)

ExpressVPN for Safari - App Store (installed 2019-01-18)

Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/ (installed 2017-07-12)

Translate.safariextz - SideTree.com - http://SideTree.com/extensions.html#Translate (installed 2018-07-28)


3rd Party Preference Panes:

Flash Player (installed 2019-03-25)

Hosts (installed 2012-09-11)

Java (installed 2017-09-14)

MySQL (installed 2018-04-08)


Time Machine:

Time Machine Not Configured!


Performance:

System Load: 1.63 (1 min ago) 1.55 (5 min ago) 1.50 (15 min ago)

Nominal I/O speed: 1.51 MB/s

File system: 16.86 seconds

Write speed: 900 MB/s

Read speed: 1166 MB/s


CPU Usage Snapshot:

Type Overall

System 1 %

User 2 %

Idle 97 %


Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

com.apple.WebKit.WebContent (4) 8.68 % (Apple)

EtreCheckPro 6.44 % (Etresoft, Inc.)

WindowServer 3.40 % (Apple)

kernel_task 3.35 % (Apple)

Safari 1.54 % (Apple)


Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

EtreCheckPro 748 MB (Etresoft, Inc.)

com.apple.WebKit.WebContent (4) 670 MB (Apple)

kernel_task 330 MB (Apple)

Safari 300 MB (Apple)

Adobe Desktop Service 254 MB (Adobe Systems, Inc.)


Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

mDNSResponder 136 KB / 36 KB (Apple)

usbmuxd 25 KB / 19 KB (Apple)

com.apple.WebKit.Networking 37 KB / 4 KB (Apple)

apsd 8 KB / 10 KB (Apple)

cloudd 8 KB / 2 KB (Apple)


Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

WindowServer 8 (Apple)

Adobe CEF Helper (2) 1 (Adobe Systems, Inc.)

Core Sync 0 (Adobe Systems, Inc.)

Creative Cloud 0 (Adobe Systems, Inc.)

com.apple.WebKit.WebContent (4) 0 (Apple)


Virtual Memory Information:

Physical RAM: 16 GB


Free RAM: 5.21 GB

Used RAM: 6.71 GB

Cached files: 4.08 GB


Available RAM: 9.29 GB

Swap Used: 0 B


Software Installs (past 30 days):

Install Date Name (Version)

redacted

Diagnostics Information (past 7 days):

2019-05-11 23:03:26 Kernel Panic (12 times)


2019-05-11 17:10:37 signpost_reporter CPU (5 times)

Executable: /usr/libexec/signpost_reporter


2019-05-10 02:00:08 UpdaterStartupUtility Crash (4 times)

Executable: /Applications/Utilities/Adobe Application Manager/*/UpdaterStartupUtility

Details:

abort() called

UpdaterStartupUtility(530,0x115d6e5c0)

Corrupt value: 0x20a000000000




2019-05-09 19:11:29 The Unarchiver.app CPU

Executable: /Applications/The Unarchiver.app


2019-05-08 19:02:39 Finder.app CPU

Executable: /System/Library/CoreServices/Finder.app


2019-05-08 12:38:47 com.apple.WebKit.WebContent CPU

Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


2019-05-06 17:54:09 WebKitPluginHost.app Crash (3 times)

Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitPluginHost.app

Details:

dyld3 mode





End of report

 

[patent10021]

So the KP occurred in Safe Mode too. And it occurred exactly when I pulled the MagSafe off and moved my MacBook to my desk. I am 90% sure it occurred at the exact moment when the MagSafe detached but I supposed it could've happened seconds after. I highly doubt it was from picking up my MacBook because it froze again when it was just sitting in one spot.

So right now I was thinking of wiping my HD and doing a clean install to test for a corrupt SSD. Do you think there is any point? I mean what are the chances of a corrupt SSD over it being a result of them replacing the battery? The problem started happening when I brought my MBP home from Apple.

So do you recommend I still test for a corrupt HD?

 

[hobowankenobi]

All sounds like hardware. Nothing for it but take it back and make your case.

They may want to wipe and install...to rule out software. Pretty standard procedure.

Bad SATA cable or SSD could cause the KPs.

 

[patent10021]

All sounds like hardware. Nothing for it but take it back and make your case.

They may want to wipe and install...to rule out software. Pretty standard procedure.

Bad SATA cable or SSD could cause the KPs.

Cable I can understand. SSD I cannot understand because the problem started the day I brought home my MBP from Apple Genius after they replaced my battery. Never had this issue since 2014. A little too coincidental don't you think?

I don't even think there's a point in doing a clean install because it's not the SSD. All tests I did on the drive say everything is fine with it too.

Anyway, I'll take it in tomorrow.
[doublepost=1557891095][/doublepost]Further tests going deeper with checking SMART status.
[doublepost=1557891216][/doublepost]Hey, with Disk Utility most drives have two parts on the left pane. The product name at the top and then the custom name below it.

Why does mine have the additional Container disk1?

 

[hobowankenobi]

Cable I can understand. SSD I cannot understand because the problem started the day I brought home my MBP from Apple Genius after they replaced my battery. Never had this issue since 2014. A little too coincidental don't you think?

Perhaps you misunderstand.

I worked for quite a few years as a certified Apple tech at a Authorized Apple Reseller and Service Center.

There is a process that is basically scripted for diagnosis; it is not up to individual techs to do what they think is prudent.

If they need to follow the steps and do a clean install, they will. They won't take your word for it...or any customer. They have to do the steps, in order. It is a requirement. As I have been away from that world for about 7 years, I would not be surprised if the process is more refined, and hopefully better. But there will be a process, and it will be built for customers that do not do their own diagnosis, because that is the reality for the vast majority of customers.

If they replace the SATA cable, and the issue is not resolved, they will move on to storage (likely). RAM would be the first suspect on any board with removable RAM. Next...they would swap the logic board.

Point is, all your testing, while valid and prudent...and educational, won't matter to Apple. They will follow their process regardless.
[doublepost=1557902096][/doublepost]

Hey, with Disk Utility most drives have two parts on the left pane. The product name at the top and then the custom name below it.

Why does mine have the additional Container disk1?

Welome to APFS. This is the new normal.

 

[patent10021]

I'm very familiar with how they operate. What I'm saying is that from what I've tried and from what has happened since they repaired it, this has happened so I have a pretty good idea of what it is.

Also my machine is not under warranty so except for maybe a cable, any repairs they might say are needed I will be doing myself. So it's in my best interest to deduce as much as possible on my own.

Apple might very well say, oh well this problem seems new and doesn't have anything to do with the battery so it's going to cost this much to fix it.

Anyway, I won't know anything definitely until they look at it tomorrow.

I'm also doing a clean install right now.

Thanks

 

[Mousse]

Ahhh really? Interesting. So they damaged it when they replaced my battery. Is the SATA cable something that would be touched during battery replacement?

I very much doubt there is a cable. In every new laptop, SSD module plugs directly into the MB. I dunno how the innards of the MBP looks like so I don't know if they would have to removed the SSD to replace the battery or not. If they did, might be something as simple as the SSD not plug in properly. Worst case would be a damage mother board (bent pins, damaged chips, or whatever)

The best thing to do is have Apple look over the machine again and have the KP occur while they're testing it. I would not recommend trying to open up you MBP to fix it yourself, even if it's just re-seating the SSD. They could void your 90 day warranty and make you pay for repairs.

 

[patent10021]

Yeah I'm definitely not opening it before they look at it.

I did a clean install last night so I'll use it for a couple of days before I bring it it again.

If There is a KP again then we will know it's a bad battery or maybe logic board issue since this KP occurs when I am connecting/disconnecting MagSafe and started occurring after my repair.

If it's logic board I hope they don't want to make me pay since it's OOW.

 

[hobowankenobi]

Yes, the SSD came out to swap batteries....as did lots more, including IO cables (and yes, this MBP is too new to have a SATA cable).

Notice the warning about damaging the SSD socket on the logic board. A real possibility.