I'm really reaching the limit of what I can tolerate with my Apple ID locking constantly and Apple Support has not been able to help me.
I have two Apple IDs, the first being the one I created when I started using iTunes years and years ago, which has all of my purchases. The second is iCloud. I have family shared turned on and only my personal devices (1 iPhone, 1 MBP, 1 iPad, 3 Apple TVs and 3 HomePods) have my original iTunes Apple ID. All other devices are able to access purchases through Family Sharing (using their Apple IDs).
It all started around the middle of March where my original iTunes Apple ID would get locked or just require me to enter the password. Some days it asks me for my password or needs to be unlocked only once or twice a day. Other days, it's more than twenty times, sometimes 6 or 10 times in the span of 1 hour! When this happens, all of my devices ask for the password and I'm not able to do much until I enter in the password and/or unlock my account.
I've contacted apple support 3 times and each time they offer solutions that don't work (I can't stay on with Apple Support until it locks again because it could be 15 minutes or a day). Here is what I tried based on my own trial and error as well as Apple Supports suggestions:
Any ideas? Thank you in advanced!
I have two Apple IDs, the first being the one I created when I started using iTunes years and years ago, which has all of my purchases. The second is iCloud. I have family shared turned on and only my personal devices (1 iPhone, 1 MBP, 1 iPad, 3 Apple TVs and 3 HomePods) have my original iTunes Apple ID. All other devices are able to access purchases through Family Sharing (using their Apple IDs).
It all started around the middle of March where my original iTunes Apple ID would get locked or just require me to enter the password. Some days it asks me for my password or needs to be unlocked only once or twice a day. Other days, it's more than twenty times, sometimes 6 or 10 times in the span of 1 hour! When this happens, all of my devices ask for the password and I'm not able to do much until I enter in the password and/or unlock my account.
I've contacted apple support 3 times and each time they offer solutions that don't work (I can't stay on with Apple Support until it locks again because it could be 15 minutes or a day). Here is what I tried based on my own trial and error as well as Apple Supports suggestions:
- Changed password
- Changed Apple ID to a new email address created just for this reason (in case someone was trying to hack my original email address)
- Enabled 2 factor authentication
- Changed credit cards
- Logged out and logged back in
- Verified that only my devices are listed with that Apple ID
Any ideas? Thank you in advanced!
