Hello, Ashley here. Anthony woke up this morning at 8:10 AM. When Anthony makes breakfast, I got the pop up on my iPhone 11 screen saying confirm your iPhone passcode. So we decided to ignore it for now, later though Anthony ate breakfast. He got back on my iPhone 11, went to settings app
Long story: Anthony ate breakfast and he got back on my iPhone 11, went to settings app. I tapped on confirm my iPhone passcode notification, it states this: confirm your iPhone passcode to continue using iCloud. I clicked on continue button, typed the passcode, then tried to sign in to my Apple ID. I got a message saying my Apple ID has been locked
Here is the transcript:
Anthony
Hello
Apple support customer
Hi Anthony! How I can help?
Anthony
I tried logging in to my Apple ID on Ashley’s iPhone 11 as Anthony’s phone name, I got a message saying Apple ID locked for security reasons
Apple support customer
I understand that you’re locked out of my Apple ID, I’m here to help
Anthony
My Apple ID is unlocked. I’m sad
Apple support customer
Hey, hey, don’t be sad! I’m here for you either way
This morning at 7 I tried to log in to my Apple ID again, I got a message saying my Apple ID has been locked, but I unlocked my account
Thanks,
Ashley
Any advice?
Long story: Anthony ate breakfast and he got back on my iPhone 11, went to settings app. I tapped on confirm my iPhone passcode notification, it states this: confirm your iPhone passcode to continue using iCloud. I clicked on continue button, typed the passcode, then tried to sign in to my Apple ID. I got a message saying my Apple ID has been locked
Here is the transcript:
Anthony
Hello
Apple support customer
Hi Anthony! How I can help?
Anthony
I tried logging in to my Apple ID on Ashley’s iPhone 11 as Anthony’s phone name, I got a message saying Apple ID locked for security reasons
Apple support customer
I understand that you’re locked out of my Apple ID, I’m here to help
Anthony
My Apple ID is unlocked. I’m sad
Apple support customer
Hey, hey, don’t be sad! I’m here for you either way
This morning at 7 I tried to log in to my Apple ID again, I got a message saying my Apple ID has been locked, but I unlocked my account
Thanks,
Ashley
Any advice?