Apple Is Great!! Another Customer Service Thread! READ!

[aaron.lee2006]

Ok, so you may have all known I had several problems with my Core Duo MacBook Pro to the point where they finally replaced it. I received a Core 2 Duo 2.16 Base Model at no extra charge. When I received that machine one of the keys was broken so I had to send it back again. The one they sent me is having serious problems with the optical drive. Weird noises, not reading etc. So I called Apple and told them about my problem. I explained to them that it was very frustrating having to send it back and forth. They apologized for all my problems and I was on hold for a while. They said they would definitely replace it again. I asked if it would be the same machine and they said yes. So I was happy again. They said let me go speak with customer relations. They said that there had been an upgrade since my last model and that I would be receiving a BRAND NEW SR MACBOOK PRO!!! I was like almost yelling over the phone in excitement. They said I can see your happy now and of course I said yes. In the last few months I have went from Core Duo to Core 2 Duo and now to Core 2 Duo SR!

My new configuration is going to be:
2.2GHz Intel Core 2 Duo
1440 x 900 resolution
2GB memory
120GB hard drive
8x double-layer SuperDrive
NVIDIA GeForce 8600M GT graphics with 128MB SDRAM

They said I should have by Friday or Monday!

 

[aethelbert]

Cool, congrats on your new and great free upgrade! Don't hesitate to ship it over to me once you get it..... Anyway, enjoy it. It's a great machine!

 

[aaron.lee2006]

Thanks I'm looking forward to the graphics card and 2 gigs of ram and of course the speed bump

 

[PDE]

congratulations! That's great. You'll love the new machine!

 

[Aniej]

have you sent the old one back yet? you will need to do so before they even place the order. But, since it is stock you might be doing it by way of an actual store and not online.

 

[aaron.lee2006]

have you sent the old one back yet? you will need to do so before they even place the order. But, since it is stock you might be doing it by way of an actual store and not online.

No I did something called an advanced replacement where I basically sign papers saying I will send it back within so many days or they charge me for the laptop. They did this because I have exams and cannot be without my laptop. The order was put through today.

 

[Aniej]

That's awesome that they did this for you. I asked if they had anything like this because I am in the middle of writing an article and really need a notebook for this purpose. They said no. Glad it went the other way for you, I think that makes so much sense to me. Maybe it is the whole Canadians are nice and trustworthy compared to us thing haha.