Apple kicks me right in the A

[WristyManchego]

Here's a right pain in the ass...

Be me.
Has 2008 laptop for 10 years.
Shocks people how new it looks.
Finally buys a new MacBook Pro a couple months back.
Loves it.
Takes excellent care.
Takes it to bed.
New day discovers crumb on A key.
Not crumb.
Chunk of enamel missing.
Contacts Apple.
Nothing can do.
Cosmetic.
Don't care.
But this **** just fell off.
Asked to send Apple feedback.
Mad.

 

[Starfia]

I hesitate to ask which rhetorical style you were using when you contacted them.

 

[jpn]

MacBook Air. 2015 model.
pls notice the A key.
about a year ago, when i was at a genius bar, the genius noticed the paint/enamel/outer-coating coming off the key.
he looked at me like i had dropped the machine or subjected it to some kind of caustic liquid or something.
i just think that my finger tends to be on the A key most frequently, not just to strike it but as an anchor position for my hands on the entire keyboard.
also started on Shift Key.

 

[dotzero123]

I like your green colored letters . The title of this thread could be "Top Reasons to Drink a Glass of Wine Before Posting" or "Top Reasons to Avoid Sleeping With Mac."

I'm sympathetic. Nothing sadder than cosmetic damage. Maybe there is something you can do to make it less irritating.

 

[Howard2k]

Yeah that does suck, I sympathize. I wouldn't let it bother me. I think people get FAR too hung up on cosmetics. I take care of mine, keep it in a sleeve with a keyboard cover, but **** is going to happen. And the more you use like it and the more you use it the more wear it'll get.


Hence why my favourite guitar is always the scruffiest guitar I suppose.

 

[SDColorado]

I am not sure any manufacturers cover cosmetic damage under their warranties. I know it sucks when you pay that much for a laptop to have something like that happen and believe me I agree with you that it shouldn't. But unfortunately, I don't believe Apple is alone in this. On the downside, with the butterfly keyboards, you can't just pop off a cap and replace it, so you sadly will have to live with it.

On the "bright side" it is a butterfly keyboard, so Apple will likely have to replace it at some point, for one reason or another.

 

[Hater]

Jeez, you guys would probably have a heart attack if you saw how either of my laptops look...

It's a tool, not a piece of jewelry. Wear and tear is nature of the beast.

 

[iMacDragon]

I think something has gotten worse with the key caps too, my 2008 machine is still good too, and my 2012 machine never showed any signs of wear other than keys turning a little shiny after 6 years years of use, but my 2015 machine that replaced the 2012 in 2016 has already had three keys wear through the top coating to the see through plastic underneath.

And whilst it is primarily cosmetic, it makes the keyboard less pleasant to use where you can feel the divots of worn surface under fingertips.

 

[iKrivetko]

> Takes excellent care.
> Takes it to bed.

That's a bit of a contradiction if you ask me.

 

[maflynn]

Chunk of enamel missing.

I think you're over-reacting. A "Chunk"? Maybe a flake of the finish came off. Very minor issue. I totally can empathize with the frustration but in the scheme of things its minor and cosmetic.

 

[Fishrrman]

If that mark on your "A" key is the only "problem" you have -- you're leading a charmed life...

 

[smbu2000]

If you are that worried about it you can buy replacement keys for pretty cheap. I picked up a full set of replacement keys for my 2017 15” MBP for about $10 USD shipped off of Aliexpress. I didn’t need all of them, but the full set (keys only, not the topcase/swiches) is pretty inexpensive.

It’s easy to pop off the key abd replace it. (Pop off from top of the key.) Watch a video if necessary.

 

[Painter2002]

If you are that worried about it you can buy replacement keys for pretty cheap. I picked up a full set of replacement keys for my 2017 15” MBP for about $10 USD shipped off of Aliexpress. I didn’t need all of them, but the full set (keys only, not the topcase/swiches) is pretty inexpensive.

It’s easy to pop off the key abd replace it. (Pop off from top of the key.) Watch a video if necessary.

I would caution this only for two reasons,

1) Replacing the keys on the 2106-18 gen Macbook Pros can lead to broken keys, and
2) There already is a repair program for the keyboard on 16/17 MBPs. Removing and replacing keys might lead to Apple refusing repair due to customer replacing the parts with aftermarket parts.

Personally @OP, I know it sucks, but not much you can do. You could try calling back customer service and asking for a manager and KINDLY asking for them to fix the issue. But I don't see Apple doing anything on that, considering it would require replacing the entire keyboard (which would cost them several hundred dollars just for a little key paint missing). Its the equivalent of a scratch on the outer case, sometime damage happens, and most manufacturers aren't going to do anything about it if the damage occurs after the product was already delivered to your hands.