Apple Music Apple music family plan issues

[maflynn]

So my daughter is having issues with Apple music. I have the Apple One family plan, I invited her. She sees increased iCloud storage for her use, but when she uses iTunes, it keeps prompting her to sign up for a free trial of apple music. there's no way for her to listen to music, even if she dismisses that prompt. On my phone and her's she's showing as part of the family.

I tried removing her and re-inviting her, but that didn't work. She just got a new phone, well a warranty replacement and we set the phone up as brand new (not a restore from a backup) and the issue persisted

Any suggestions in how to fix this?

 

[mico1964]

Have you found a solution?
I have the same problem as you, which occurred only with the last invite, made after the transition to Apple One Family.
With the previous invites, made when I had Apple Music Family, I've never had any problems.

 

[LCC0256]

Did you try going on your Mac into the music app & going to account? Making sure she is listed under your subscription to Apple Music. Also I have had nothing but TROUBLE from iPhones that have warranty replacement (from phone provider) that is most likely a separate issue from what is going on now with your subscription however. Just a heads up as I have a son who has gone through more iPhones than you can even guess!!! Possibly also allow her to accept the prompt to "sign up" for the free trial - see what happens - you can always cancel at the end.

 

[m3coolpix]

I have a similar situation. One ID for iTunes/App store, one for iCloud (which subscribes to Apple One). 90ish percent of it works shared to 5 family members.

Biggest question/issue we've run into is with Apple Music. Even though Apple Music shared from the main family account to the other icloud family accounts (and it shows on their iPhone's settings app as having acess), each device/account is showing they need a subscription to AM. If we sign in to AM with the Family Account ID, it works, but syncs that account's (my account) playlists. Wondering if there's any way to have each Apple ID that is 'family shared access' to have their own playlists and sync'ing....

 

[m3coolpix]

Did you try going on your Mac into the music app & going to account? Making sure she is listed under your subscription to Apple Music. Also I have had nothing but TROUBLE from iPhones that have warranty replacement (from phone provider) that is most likely a separate issue from what is going on now with your subscription however. Just a heads up as I have a son who has gone through more iPhones than you can even guess!!! Possibly also allow her to accept the prompt to "sign up" for the free trial - see what happens - you can always cancel at the end.

FWIW, I checked this....it shows my family members have access. Same issue. Haven't done the delete access and re-invite process, might have to visit an Apple store or do an online chat to see what they suggest. It shouldn't be this difficult.