Apple Music Search Problems? 02-28-2019

[H3LL5P4WN]

My girlfriend is on my Apple Music family plan and she seems to not be getting any results when she searches Apple Music.

"We've run into a problem. [Try Again]" I've had her try both on and off of WiFi, restart, and clear her Safari cache.

I can search fine on my iPhone and iPad Pro.

Any suggestions, or is anyone else having issues this morning?

Edit: The iTunes Store is coming back as "The iTunes Store is temporarily unavailable. Try again later." for her as well.

Edit 2: I had her go Artists > <artist> > scroll to the bottom and hit "See more by..." and she was able to get to the content on Apple Music that way. So it appears that it's just the search function, and whatever's going on with the iTunes store?

 

[parkerslates]

Having the same issue since about 9pm yesterday. Just now chatting support.

 

[H3LL5P4WN]

Having the same issue since about 9pm yesterday. Just now chatting support.

Thanks. Can you let them know that you're aware of another user, on an X with 12.1.4 that is having issues? I posted on reddit as well, and one person responded there on 12.2 beta.

 

[parkerslates]

Still working with them on the issue but it looks like it might be related to the Apple ID. We signed out of my Apple ID and did a search in the iTunes Store without problem.

 

[H3LL5P4WN]

Still working with them on the issue but it looks like it might be related to the Apple ID. We signed out of my Apple ID and did a search in the iTunes Store without problem.

Crap. That will wipe the music off her phone. Thanks for the update.