My iPhone 6+ has the iSight camera fault that causes all photo's to be blurred.
In spite of Apple admitting that this is a know fault with this model and caused by a component failure, trying to get mine fixed is a nightmare.
I've read other posts on here of people's experiences and I thought I'd share mine:
I tried to get an appointment at a Genius Bar to have the fault fixed, but the only appointments are over a week in advance, so I tried the Apple Chat and asked if there was an alternative, i.e. could they mail me out a replacement. The helpful bot (?) said no, it was a repair-only thing, and could only offer the advice to just turn up at an Apple store and see if they could do it ad-hoc.
Well, I visited a store, Brent X in London, waited to see one of only 2 people handling queries, and was told No, I would have to make a Genius Bar appointment, and that it is usual to have to wait over a week for these. And NO, I couldn't leave it with them to repair and me collect at a later date.
So to have something repaired that I think should have been the subject of a recall anyway, I have to wait until Xmas eve for my appointment.
Apple seem to be all about selling these days, they seem to be so big they can afford to be arrogant to their customers wanting service. It's no wonder hackers are targeting their products these days, you never had that in the past.
In spite of Apple admitting that this is a know fault with this model and caused by a component failure, trying to get mine fixed is a nightmare.
I've read other posts on here of people's experiences and I thought I'd share mine:
I tried to get an appointment at a Genius Bar to have the fault fixed, but the only appointments are over a week in advance, so I tried the Apple Chat and asked if there was an alternative, i.e. could they mail me out a replacement. The helpful bot (?) said no, it was a repair-only thing, and could only offer the advice to just turn up at an Apple store and see if they could do it ad-hoc.
Well, I visited a store, Brent X in London, waited to see one of only 2 people handling queries, and was told No, I would have to make a Genius Bar appointment, and that it is usual to have to wait over a week for these. And NO, I couldn't leave it with them to repair and me collect at a later date.
So to have something repaired that I think should have been the subject of a recall anyway, I have to wait until Xmas eve for my appointment.
Apple seem to be all about selling these days, they seem to be so big they can afford to be arrogant to their customers wanting service. It's no wonder hackers are targeting their products these days, you never had that in the past.
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