Has anyone ever had this happen? Apple Service "returned" my mail-in repair for the sound issue after claiming there was no issue (the left one definitely had a problem). However, when I opened the FedEx box Friday, 21MAY, I found my engraved battery case and NO AirPods Pro inside it!!! My jaw hit the floor when my battery case was EMPTY! Apple Repair did not return my AirPods Pro to me!!
After 2 hours on the phone with Apple Support and multiple support personnel, the Apple Support Senior Adviser was finally authorized to setup a "DIY service" to send me replacement left and right ear buds. He submitted the replacement "repair" order 21 MAY but it has been stuck at "Part Shipment Pending" since 21 MAY. So, I have been without my AirPods Pro for 7 days and counting at this point. Really unhappy since I paid extra for Applecare+.
I contacted Apple Support today 25MAY to ask if there was any issue with processing the replacement AirPods Pro buds because Apple Store Online is showing the ability to deliver new ones in just 2 days. Apple Support contacted dispatch and said :"After checking with our dispatch team, the repair is on hold while we verify the your information. This usually happens when we need to validate shipping info or as part of a protective measure by the customer's credit card company for online orders (it can cause a slight delay in card authorization). "
There is no credit card involved as it is a no-charge replacement. I can't imagine it takes 4+ days to verify my address which they just sent my empty battery case to last week?
I feel like I'm not getting the full story here or getting the runaround. Either way, it's getting super frustrating and I'm starting to wonder why I even paid extra for Applecare+ with this kind of service. I will likely be very hesitant to do mail-in repair services again. I should have just driven the 7 hour round trip to a real Apple Store to have them checked out. Last year I needed my right ear bud replaced and they just did a hold on my credit card and sent me a new right ear bud and a box for me to return the bad one to them. That worked out great as I was not without the use of my AirPods Pro at all but this time the experience is totally the opposite!
What would you guys do at this point? The Apple Support Senior Advisor is suppose to call me back on 27MAY to make sure everything is good and was confident I would get the replacement ear buds in 1-3-days from 21MAY.
After 2 hours on the phone with Apple Support and multiple support personnel, the Apple Support Senior Adviser was finally authorized to setup a "DIY service" to send me replacement left and right ear buds. He submitted the replacement "repair" order 21 MAY but it has been stuck at "Part Shipment Pending" since 21 MAY. So, I have been without my AirPods Pro for 7 days and counting at this point. Really unhappy since I paid extra for Applecare+.
I contacted Apple Support today 25MAY to ask if there was any issue with processing the replacement AirPods Pro buds because Apple Store Online is showing the ability to deliver new ones in just 2 days. Apple Support contacted dispatch and said :"After checking with our dispatch team, the repair is on hold while we verify the your information. This usually happens when we need to validate shipping info or as part of a protective measure by the customer's credit card company for online orders (it can cause a slight delay in card authorization). "
There is no credit card involved as it is a no-charge replacement. I can't imagine it takes 4+ days to verify my address which they just sent my empty battery case to last week?
I feel like I'm not getting the full story here or getting the runaround. Either way, it's getting super frustrating and I'm starting to wonder why I even paid extra for Applecare+ with this kind of service. I will likely be very hesitant to do mail-in repair services again. I should have just driven the 7 hour round trip to a real Apple Store to have them checked out. Last year I needed my right ear bud replaced and they just did a hold on my credit card and sent me a new right ear bud and a box for me to return the bad one to them. That worked out great as I was not without the use of my AirPods Pro at all but this time the experience is totally the opposite!
What would you guys do at this point? The Apple Support Senior Advisor is suppose to call me back on 27MAY to make sure everything is good and was confident I would get the replacement ear buds in 1-3-days from 21MAY.
