Apple replaced my MBP 16 with 2019 spec'd out

[simplysly]

First post here everyone! So glad to be part of the community.

So my 2016 MBP 15 was causing me issues. The top case was replaced from memory 3 times. I had USB C port failures after repair. I even received a machine back from Apple that had failed diagnostic testing after repair (only found this out after the kind folk at Apple store Berlin made me aware) This dragged on. I was at my brink. I had NO Applecare. I was covered by Australian consumer law however.

Long story short after countless Apple store visits. About 10 hours on the phone to Applecare and countless calls, I have just received a fully spec'd out Macbook Pro 2019. Im fairly over the moon; I wont lie.

If you are having issues with your machine dont be afraid to raise your voice. It could pay off quiet nicely.

SS

 

[wallysb01]

First post here everyone! So glad to be part of the community.

So my 2016 MBP 15 was causing me issues. The top case was replaced from memory 3 times. I had USB C port failures after repair. I even received a machine back from Apple that had failed diagnostic testing after repair (only found this out after the kind folk at Apple store Berlin made me aware) This dragged on. I was at my brink. I had NO Applecare. I was covered by Australian consumer law however.

Long story short after countless Apple store visits. About 10 hours on the phone to Applecare and countless calls, I have just received a fully spec'd out Macbook Pro 2019. Im fairly over the moon; I wont lie.

If you are having issues with your machine dont be afraid to raise your voice. It could pay off quiet nicely.

SS

good for you. Makes me wonder if Apple knows they aren’t going to be able to move that machine in a couple days?

 

[BeatWilson]

Possibly... Either or its a battle won id like to think for this guy.
Anyone getting more money out of apple, then im happy. They are WAYYYY over priced.... especially for the gpu's and such in them...

 

[wallysb01]

Possibly... Either or its a battle won id like to think for this guy.
Anyone getting more money out of apple, then im happy. They are WAYYYY over priced.... especially for the gpu's and such in them...

Oh definitely a battle won. He walked away with way more than he had, so I don’t mean to run it down. I just wonder if Apple does the same thing if this wasn’t a soon to be replaced model. That’s all. If this were me, I’d be stoked either way.

 

[user_xyz]

First post here everyone! So glad to be part of the community.

So my 2016 MBP 15 was causing me issues. The top case was replaced from memory 3 times. I had USB C port failures after repair. I even received a machine back from Apple that had failed diagnostic testing after repair (only found this out after the kind folk at Apple store Berlin made me aware) This dragged on. I was at my brink. I had NO Applecare. I was covered by Australian consumer law however.

Long story short after countless Apple store visits. About 10 hours on the phone to Applecare and countless calls, I have just received a fully spec'd out Macbook Pro 2019. Im fairly over the moon; I wont lie.

If you are having issues with your machine dont be afraid to raise your voice. It could pay off quiet nicely.

SS

Great News!!

 

[e1me5]

Happened to me in June 2012, some days after WWDC. No warranty or anything. My 2010 MBP had hardware problems and Apple still couldn't fix it after replacing the screen and the motherboard so they decided to replace it with a new just released 2012 MBP. They had to match my 2010 processor specs, so I got a fully loaded MBP that still prints money to this day. Best deal ever.

 

[AppleB]

Happened to me a long time ago.
After 4 trips to Apple to fix my 17 inch PowerBook G4. They gave me a 17 inch Aluminum MBP. I guessing this was 2006. It died around 2010.
Didn’t get another laptop until a 2014 MacBook Air.

 

[weizilla]

Same thing with me. I had a 2016 15" model with apple care and it kept on freezing even after several OS reinstalls and logic board replacements. Ended up with a 2019 15" model.

However, given the news today, what do you think the chances are of being able to trade in that 2019 replacement for this new 16" one? Mine's still unopened

 

[AppleHaterLover]

Same thing with me. I had a 2016 15" model with apple care and it kept on freezing even after several OS reinstalls and logic board replacements. Ended up with a 2019 15" model.

However, given the news today, what do you think the chances are of being able to trade in that 2019 replacement for this new 16" one? Mine's still unopened

That would be asking a little too much wouldn't itt?

 

[weizilla]

That would be asking a little too much wouldn't itt?

absolutely but it's no different than if i waited an additional month before bringing my laptop in

 

[Flabasha]

First post here everyone! So glad to be part of the community.

So my 2016 MBP 15 was causing me issues.

You may want to change the title to 2016. Just so you don’t start a rumor that “they’re already replacing the 16 inch?!!” ?

 

[Lobwedgephil]

Oh definitely a battle won. He walked away with way more than he had, so I don’t mean to run it down. I just wonder if Apple does the same thing if this wasn’t a soon to be replaced model. That’s all. If this were me, I’d be stoked either way.

Happened to me on a 2016 model, Apple Store replaced mine with an upgraded model they had in store instead of making me wait for a BTO to ship.