Took my 12 Pro Max into the Genius Bar today to get the screen replaced. I got it back and there are scratches/scuffs all along the sides of the phone. I imagine this happened so they could take the old screen off and put the new one on. Has anyone experienced this before? Kind of upset that they did a sloppy job replacing my screen.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 12 Pro Max Apple replaced my screen and ended up damaging the phone
- Thread starter bnghle234
- Start date
- Sort by reaction score
Yeah that’s the same thing they did when they replaced the battery on my XS. In the future, I’ll plan on taking photos of my device before I send it in for servicing so if they damage it then there’ll be proof that it was them and not me.
TheYayAreaLiving 🎗️
Suspended
They normally take photos before performing a service. The genius guy didn't take any photos?
Go back and speak to the manager. I would demand a replacement at this point. I'm sure Apple will honor it and get you a new replacement phone. Just be nice about it.
Go back and speak to the manager. I would demand a replacement at this point. I'm sure Apple will honor it and get you a new replacement phone. Just be nice about it.
I would have asked about this right then. That's getting sloppy. I had a iPhone 6s in for a screen replacement once and they replaced the entire phone because they couldn't get iOS 9 to work on it for some reason. In your case I would have expected them to replace the entire phone as well.