iPad Pro Apple replacing my iPad Pro bc screen issue

[ultimate_thom]

Hi all,

My screen had an issue where there was a hozontal purple line about one inch thick (iPad M1 12 inch) only visible under the white background of notes and safari half way down.

They were very nice about it and offered me a new replacement and in a couple days I’ll collect that, but, I’m skeptical that it’s really new and not a refurb. Anyone else have a similar experience? It matters to me since I hardly used it

Thx!

 

[Sheepish-Lord]

You won’t get a new one unless they don’t have refurbished units available which it never seems is the case ha. The only time you would most likely get a new one is if it was brand new on release date and you had an issue before refurbs became available.

I had a screen issue on an M1 a few months after it was released, was told I would get a new one and nope it said refurbished on the box. Thankfully NOW Apple randomizes serial #s so you can’t identify if it’s a refurb but at the time my brand new iPad lost almost all value because I received a refurb serial #.

 

[ultimate_thom]

You won’t get a new one unless they don’t have refurbished units available which it never seems is the case ha. The only time you would most likely get a new one is if it was brand new on release date and you had an issue before refurbs became available.

I had a screen issue on an M1 a few months after it was released, was told I would get a new one and nope it said refurbished on the box. Thankfully NOW Apple randomizes serial #s so you can’t identify if it’s a refurb but at the time my brand new iPad lost almost all value because I received a refurb serial #.

But did you actually ask them while exchanging the devices? Did they say it was new when it was refurbished?

 

[Devyn89]

Apple doesn’t use refurbished for replacement devices. They may be remanufactured, meaning they may reuse some components but you’ll always get a new display, battery, and external chassy.

 

[dsusanj]

Apple doesn’t use refurbished for replacement devices. They may be remanufactured, meaning they may reuse some components but you’ll always get a new display, battery, and external chassy.

This is exactly what refurbished means for Apple and, yes, they do use them as replacement devices (having had two refurbished iPhones that were replaced in warranty, back when you could figure out they were refurbished replacement devices by looking at the model number in Settings).

Why Refurbished

Save up to 15% and get a one-year warranty with the Apple Refurbished purchasing program. Read more on the Apple Refurbished promise.

www.apple.com

Refurbished iOS devices will come with new battery and outer shell.

 

[ultimate_thom]

Well so it’s only fair that I follow up on this thread. They handed me a device w/o packaging. The screen is perfect and having run my updates and tests it is impossible to distinguish from a new device. Both genius bar technicians swore up and down it was brand new. And, either by mistake or generosity they gave me a full year warranty. To add context there the iPad I brought in was in it’s last month of warranty.

Customer service were very kind and professional. Pretty much a flawless experience and I’m the worst possible type of customer. But couldn’t be happier. A++

Back to the question of do part numbers starting w N have reused components, actually, it doesn't matter. iPads are expendable devices if used as intended and now that it isn’t mint from the factory I’ll likely use it more. I got my moneys worth and then some and a year from now I’ll buy the next iPad w/o hesitation

 

[rui no onna]

Well so it’s only fair that I follow up on this thread. They handed me a device w/o packaging. The screen is perfect and having run my updates and tests it is impossible to distinguish from a new device. Both genius bar technicians swore up and down it was brand new. And, either by mistake or generosity they gave me a full year warranty. To add context there the iPad I brought in was in it’s last month of warranty.

Customer service were very kind and professional. Pretty much a flawless experience and I’m the worst possible type of customer. But couldn’t be happier. A++

Back to the question of do part numbers starting w N have reused components, actually, it doesn't matter. iPads are expendable devices if used as intended and now that it isn’t mint from the factory I’ll likely use it more. I got my moneys worth and then some and a year from now I’ll buy the next iPad w/o hesitation

The store staff can swear all they want but they can’t guarantee it (unless they took it from new retail stock). Apple’s own warranty terms state the replacement can either be new or as good as new (which refurbished iPads are).

That said, the extra 1 year warranty is nice considering they usually only give 90 days or your remaining warranty, whichever is longer.

 

[rui no onna]

I had a screen issue on an M1 a few months after it was released, was told I would get a new one and nope it said refurbished on the box. Thankfully NOW Apple randomizes serial #s so you can’t identify if it’s a refurb but at the time my brand new iPad lost almost all value because I received a refurb serial #.

Even if they randomize the serial number, you can still tell via model number. Refurb model numbers start with F.

 

[ultimate_thom]

Update, this thing crashes constantly. Kicking myself for not ignoring the screen defect. Selling it on CL FML. Warranty changed to 30 days after resetting the iPad

 

[JPack]

Always insist on parts replacement when possible. Your original unit was new and you know the history.

Replacement units are almost always refurbished. And refurb units use salvaged parts, which means it could come from liquid damaged units, dropped units, etc. Even though it may be repaired on the board level, it'll never be statistically as reliable as new.

 

[ultimate_thom]

it crashed during the gd reinstall. Maybe I could get my old unit back somehow.

 

[JPack]

it crashed during the gd reinstall. Maybe I could get my old unit back somehow.

It's long gone for refurbishing. Try a clean setup and head back to the Apple Store as it's still under warranty.

 

[ultimate_thom]

Sure but there goes a 3rd day of my time and still uncertainty. A million things can fail on these, the setup takes hours as well and after this I just don’t trust these put together refurb new on the outside devices to do important work. Give it to a kid to play with maybe. And am I the only one who thinks iPads aren’t that awesome? My Oculus Quest 2 is way more entertaining and outright useful. multi screen web browsing in VR. This lemon is off to a lucky CLister

 

[Htsi]

You shouldnt face these hassles. I have nothing but good experiences with refurb replacements.
i cracked my iPad Pro last year, got a replacement. It had a dead pixel, the next 3 boxes i opened in store had similar dead pixels. I accepted it, kept it for another year. Took it to apple store in new country, got another refurb for free with no dead pixels After a year. A fresh iPad Pro each year in the years I’ve owned it is a good deal. No battery/screen degradation is lovely.
Get them to change it if you feel its crappy, no need to take unnecessary loss and then buy another iPad from apple. If you have AC+ you can use express replacement and wont need to go anywhere

 

[blkjedi954]

Hi all,

My screen had an issue where there was a hozontal purple line about one inch thick (iPad M1 12 inch) only visible under the white background of notes and safari half way down.

They were very nice about it and offered me a new replacement and in a couple days I’ll collect that, but, I’m skeptical that it’s really new and not a refurb. Anyone else have a similar experience? It matters to me since I hardly used it

Thx!

Apple Lost a Class Action Lawsuit and All You'll Get Is Some Spare Change

This lawsuit settlement means Apple owes a bunch of AppleCare customers money.

www.reviewgeek.com

they were sued for this practice of replacing iPhones with apple care and care plus with refurbs. They settled and according to this article, must furnish “new” replacements.

 

[ultimate_thom]

Well sure but by what definition of new?

Actually I managed to salvage this iPad Pro by putting it into restore mode and restoring 15.5 from scratch. That process also replaces all the firmware for the various devices. Now it’s stable and snappy, w perfect screen and pretty decent battery. Now I’ll use it forever. In a way having a not perfect product unlocks its full utility. I don’t like having a product that’s untouchable least it gets a scratch. For iPads and iPhones there’s a good case for the subscription model where I just go to the Apple store and swap the devices whenever I please, for any reason at all. Ironically if I had that option I likely wouldn’t care as much about the small details of the product I have. I’m leasing the design, in many iterations of product. That’s what they should do.

The current system is unnecessary stress and petty time wasting for Apple and their customers. And these lawsuits are an embarrassment to our entire generation. Comparing a product defect to watergate, really? It’s sad. No this is an issue of policy not adapting fast enough to match our use style.

 

[Htsi]

Well sure but by what definition of new?

Actually I managed to salvage this iPad Pro by putting it into restore mode and restoring 15.5 from scratch. That process also replaces all the firmware for the various devices. Now it’s stable and snappy, w perfect screen and pretty decent battery. Now I’ll use it forever. In a way having a not perfect product unlocks its full utility. I don’t like having a product that’s untouchable least it gets a scratch. For iPads and iPhones there’s a good case for the subscription model where I just go to the Apple store and swap the devices whenever I please, for any reason at all. Ironically if I had that option I likely wouldn’t care as much about the small details of the product I have. I’m leasing the design, in many iterations of product. That’s what they should do.

The current system is unnecessary stress and petty time wasting for Apple and their customers. And these lawsuits are an embarrassment to our entire generation. Comparing a product defect to watergate, really? It’s sad. No this is an issue of policy not adapting fast enough to match our use style.

That’s true I didn’t care at all about all the scratches on my screen under AC+ because I knew I could get it fixed for cheap. Now that’s it’s over I have a bitch of a scratch and no insurance.