Apple return policy: On custom iMac.

[NStocks]

I understand that apple give a 14 day money back guarantee, although there is a chance that a 10% stocking fee will be charged ( rumors say that the stocking fee's are not always applicable). If i got a 24" iMac, but just upgraded the graphic's, and later decided that i dont want it ( which i doubt) is it still easy to return it within the 14 day period. And what if it was faulty within the 1 year period, would i still get the same spec brand new iMac?

Just thought i would ask as it crossed my mind today.

NStocks

 

[swiftaw]

Customized Macs are not returnable.

 

[26139]

Yep

Yep. BTO, CTO Macs are not returnable unless defective.

 

[ditzy]

I believe the rules are different in the uk than they are in the states. I'd phone them up to make sure but I believe in the uk you are able to return a mac that was customised by apple but may have to pay restocking fee.

http://promo.euro.apple.com/promo/help/uk/consumer/returns.html

Just found link you can return customised mac up to 14 days after with no charge.

 

[M-apple-T]

Don't worry dude your good. You won't be disappointed by the machine. Im waiting for mine for arrive but my friend has the 8800 and its nice. Plays games really well without lag. The only chance you would want to return it if the machine is defected. If anything and you don't like the card you'll be happy later on that apple made you keep the machine because snow leopard is suppose to make it even better and your machine will be more future proof.

 

[gehrbox]

I understand that apple give a 14 day money back guarantee, although there is a chance that a 10% stocking fee will be charged ( rumors say that the stocking fee's are not always applicable). If i got a 24" iMac, but just upgraded the graphic's, and later decided that i dont want it ( which i doubt) is it still easy to return it within the 14 day period. And what if it was faulty within the 1 year period, would i still get the same spec brand new iMac?

Here is Apples policy
http://store.apple.com/Catalog/US/Images/salespolicies.html#topic-20

CTO's canot be returned unless DOA. Apple will replace with a new unit however if it is defective.

If something goes wrong during the warranty period they will repair or replace it with new or refurbished parts. They can also replace the entire unit with a new one or one manufactured with new or refurbished parts (read that as a refurbed computer). See the warranty PDF at this link for details.
http://www.apple.com/legal/warranty/

 

[aristobrat]

Here is Apples policy
http://store.apple.com/Catalog/US/Images/salespolicies.html#topic-20

CTO's canot be returned unless DOA. Apple will replace with a new unit however if it is defective.

FWIW, the rules in the UK look different.

UK:

However, you may not return a Product and claim a refund if the Product concerned is:

a) Software which we supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the AppleStore website; or

b) a personalized iPod with an engraving made in accordance with your specifications.

http://a248.e.akamai.net/7/248/8352...ages/salespolicies_consumer.html#Anchor-46919

US:

Please note that Apple does not permit the return of or offer refunds for the following products:

* Product that is custom configured to your specifications, including personalized products

* Opened memory, including storage devices such as memory sticks (but excluding disc drives)

* Opened software (Note that you may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker.)

* Electronic software downloads

* Software Up to Date Program Products (i.e., software upgrade subscription product)

* Apple Gift Cards

* Apple Gift Packaging (origami style gift box with ribbon and greeting card)

* Apple Developer Connection Products (Membership and Technical Support)

 

[ditzy]

Here is Apples policy
http://store.apple.com/Catalog/US/Images/salespolicies.html#topic-20

CTO's canot be returned unless DOA. Apple will replace with a new unit however if it is defective.

If something goes wrong during the warranty period they will repair or replace it with new or refurbished parts. They can also replace the entire unit with a new one or one manufactured with new or refurbished parts (read that as a refurbed computer). See the warranty PDF at this link for details.
http://www.apple.com/legal/warranty/

Rules are different in the uk.

 

[gehrbox]

Rules are different in the uk.

Typical Yank I guess, goes around thinking everybody goes by US rules

 

[ditzy]

Typical Yank I guess, goes around thinking everybody goes by US rules

Lol I think they did until recently. I think someone worked out that the American policy might just be breaking British consumer law or at least pushing it to breaking point.

 

[KernalROM]

I understand that apple give a 14 day money back guarantee, although there is a chance that a 10% stocking fee will be charged ( rumors say that the stocking fee's are not always applicable). If i got a 24" iMac, but just upgraded the graphic's, and later decided that i dont want it ( which i doubt) is it still easy to return it within the 14 day period. And what if it was faulty within the 1 year period, would i still get the same spec brand new iMac?

Just thought i would ask as it crossed my mind today.

NStocks

You sound like me... I get serious "Buyers Remorse" when I spend that kind of money...

It's comforting to think the sale isn't final for a couple of weeks but I guess you'll be stuck with it when you buy it!

Bryan

 

[southerndoc]

Customized Macs are not returnable.

Dell tried this crap with my uncle (an attorney). Apparently there is a federal law that prevents companies from doing this. He dug it up and ended up getting a complete refund without restocking charges.

 

[26139]

yeah...

Dell tried this crap with my uncle (an attorney). Apparently there is a federal law that prevents companies from doing this. He dug it up and ended up getting a complete refund without restocking charges.

ooooo...look at you. look at the tough guy with his very own attorney.

I totally believe you. Your uncle is so awesome.

 

[southerndoc]

ooooo...look at you. look at the tough guy with his very own attorney.

I totally believe you. Your uncle is so awesome.

Ugh, the tough guy was the attorney. I wasn't the one who bought the Dell. Are you kidding? That's like Satan drinking holy water.

 

[BYmac]

Call and ask

I just received my custom 24" imac in the mail yesterday. Before opening, I heard about the likely revision next month(Jan). So I called and asked if I could switch mine for whatever they came out with in January. A manager approved the return and a full refund!(I pay the postage)
Don't you love great customer service!