Apple ruined Touch ID on my iPhone 6 - Screen Replacement in Apple Retail, replaced phone for free

[nadavnaz]

- Got my phone's shattered screen fixed at the new Apple Store in Brooklyn.

- Put on screen protector and case I bought in advance real quick.

- Tried registering Touch ID to discover it's now saying Failed on the Touch ID setup.

- Software wipe on device/DFU Restore both don't fix this.

I've failed to find anything about this online in forums. I'm very surprised that Apple would let out my phone without testing Touch ID to be working. The least they can do is to put on a new screen protector for free if they have to remove my brand new one.

I was mostly wondering, has this ever happened to you? Have you read or heard about this happening to someone?

 

[Gav2k]

- Got my phone's shattered screen fixed at the new Apple Store in Brooklyn.

- Put on screen protector and case I bought in advance real quick.

- Tried registering Touch ID to discover it's now saying Failed on the Touch ID setup.

- Software wipe on device/DFU Restore both don't fix this.

I've failed to find anything about this online in forums. I'm very surprised that Apple would let out my phone without testing Touch ID to be working. The least they can do is to put on a new screen protector for free if they have to remove my brand new one.

I was mostly wondering, has this ever happened to you? Have you read or heard about this happening to someone?

The cables not seated correctly. It's a two minute job just go back.

 

[Newtons Apple]

Just take it back and they will fix it.

Apple is not responsible for any screen protectors.

 

[ABC5S]

For me, if I get something fixed at the Apple store, I check it out first before I leave that store. Word to the wise

 

[nadavnaz]

They gave me a new phone and a screen protector for free to replace mine. Thanks

 

[LoveToMacRumors]

You l

They gave me a new phone and a screen protector for free to replace mine. Thanks

you lucky basterd