I’m Ukrainian, my family is in Ukraine, we’re using Ukrainian App Store.
Yesterday (21.03.2022) Apple cancelled my Apple One (Family) subscription without any notice or explanation leaving us without most online services, ability to update apps, etc.
Attempt to download/update app or renew subscription results in following message:
In scope of support ticket I got following explanation:
My account is restricted and services disabled because of SANCTIONS!
It’s an internal Apple decision and Senior Advisor doesn’t know particular details, nor can share it with me.
Does anybody experience the same or have any information?
I know that all this seems strange, and I don't understand Apple's motivation raising sanctions against Ukraine which is invaded by Russian forces.
But that's all I got from Apple Support and have no idea how proceed further.
This completely destroyed my trust in Apple which can all of sudden block services without explanations or even reasonable motivation.
Yesterday (21.03.2022) Apple cancelled my Apple One (Family) subscription without any notice or explanation leaving us without most online services, ability to update apps, etc.
Attempt to download/update app or renew subscription results in following message:
In scope of support ticket I got following explanation:
My account is restricted and services disabled because of SANCTIONS!
It’s an internal Apple decision and Senior Advisor doesn’t know particular details, nor can share it with me.
Does anybody experience the same or have any information?
I know that all this seems strange, and I don't understand Apple's motivation raising sanctions against Ukraine which is invaded by Russian forces.
But that's all I got from Apple Support and have no idea how proceed further.
This completely destroyed my trust in Apple which can all of sudden block services without explanations or even reasonable motivation.