Apple says iphone SE 2020 works with macOS Mojave 10.14.6 and iTunes 12.8 or newer

[runnyApple]

I have a MacBook Air 13" early 2014 running 10.14.6 and iTunes 12.9.5.5 and bought a new iPhone SE and it does not connect with the Mac and Apple keeps suggesting I update to a newer version of their OSX and cannot help at all.

Their web site advertises that it works with my Mac, OSX, iTunes version and it doesn't.

ANy tips before I send it back and have it replaced under guarantee?

 

[MarkC426]

Do you not get a dialog suggesting iTunes needs an update installing?
I recently connected my iPhone 7 for first time to my Mac, and iTunes needed a small update in order to access the phone.

 

[Apple_Robert]

When you connect the phone to the Mac for the first time, you should see a pop up (on your phone) asking if you want to trust this computer. Have you seen that? Does your phone show in Finder?

 

[runnyApple]

Do you not get a dialog suggesting iTunes needs an update installing?
I recently connected my iPhone 7 for first time to my Mac, and iTunes needed a small update in order to access the phone.

yep, I got that and did the suggested update but now it only wants to update tto a newer OSX which I don't want to do because of software I am using

 

[runnyApple]

When you connect the phone to the Mac for the first time, you should see a pop up (on your phone) asking if you want to trust this computer. Have you seen that? Does your phone show in Finder?

I received the pop up asking if I want to trust the computer and message on the iPhone as well. It doesn't show up in the finder but I think it isn't supposed to do that with Mojave.

 

[runnyApple]

thank you guys for the tips - we an the update and it was just a driver update, not an OSX update.

We spent over an hour on the phone with "Apple Support" and he kept insisting we needed to do an OSX update.
We aren't new to Apple or iPhones, but the new policy of "forcing updates" is really upsetting and troublesome.

anyway, thanks and it works now