Apple sending out used MBPs ???

[ZballZ]

So, I returned my first MBP, faulty superdrive - and they are shipping me another. BUT, look at this info from TNT tracking.

Could someone tell me, if this means, that they are shipping me an MBP that has already been delivered to someone else, who has returned it???

(I am the one in copenhagen/Kobenhavn - I know nothing of any Kwai Chung in Hong Kong!!!)

 

[puckhead193]

when i got my printer the packing slip had someone elses address, name etc on it... but the box had my name....

 

[SiliconAddict]

Not mine. I just got a new C2D in the mail about 15 minutes ago. Brand new with that new computer smell too.

 

[CanadaRAM]

So, I returned my first MBP, faulty superdrive - and they are shipping me another. BUT, look at this info from TNT tracking.

Could someone tell me, if this means, that they are shipping me an MBP that has already been delivered to someone else, who has returned it???

(I am the one in copenhagen/Kobenhavn - I know nothing of any Kwai Chung in Hong Kong!!!)

Are you tracking by Apple serial number, or TNT waybill number. If it's the TNT number, why do you assume it has anything to do with Apple or your MBP?

 

[ZballZ]

I used the TNT tracking number. You mean that it could refer to some other delivery that just happened to have the same number as my current MBP-delivery?? I guess that could be possible - but I just figured they would always use unique tracking numbers....

 

[ZballZ]

Anyone??? Someone must know about this!

 

[Ryan1524]

I'm thinking the Out for delivery message was meant for communication between the shipping companies. Who knows what kind of transit systems are in place over there. Maybe it just means it's out for delivery from one warehouse to the other or from the house to the airport, or something like that.

Regarding the different name on packing slip and the box, The packing slip might have been misplaced. You still got the box with your name on it, right?


If Apple wants to scam you by sending out used machines, I'm sure they're smart enough to make sure it's untrackable. On top of that, your machine didn't get delivered to someone, used, then sent to you. It made a pit stop somewhere (warehouse?) then keeps going towards you.

 

[ZballZ]

yes I guess that could be so. But this shipment refers to some delivery almost a month ago. The other perculiar thing about this - is that it seems the first delivery made it from europe to Hongkong. And my BTO MBP ships out of Shang Hai, China - and now back to Europe, Denmark. It really does not make sense to me....

Guess it might simply refer to some completely different shipment, that just happende to have the same tracking number...

 

[vader26]

I would highly doubt apple would be sending you a used machine as a replacement. But that tracking info that shows up definately is strange...

 

[prplmnkydshwshr]

That notice is probably just some internal shipping that you don't need to worry about.

As for Apple shipping used MBPs, it apparently does happen. I was in for a shock when I received my 3rd replacement MBP C2D today. The laptop box had three sets of adhesive stickers to seal the box, the original one which was cut, a second strip that was to cover the original one, and a final circular clear sticker to cover the two previously cut stickers. Each sticker that had been cut was in different locations signifying the box had been opened twice and resealed each time. At first I assumed they had opened the box to ensure I would not get another defective unit, but that was not the case. They have no explanation of why the box had been resealed multiple times.

Ironically, this machine seems to be flawless. However, the fact that it appears to have been used/returned does not sit well with me. I will be calling Customer Relations for some sort of credit as I am uneasy that my $2,000 I've spent has netted me with 2 defective new units and a previously used/returned unit and spent 3 weeks without a working laptop and countless hours on the phone with Applecare.

 

[ZballZ]

Maybe it was just the case that was used before!? Did the machine itself seem used? Like, was there a user-accound already set up or stuff like that?

As for the credit you want from apple - you think that is really possible?

 

[alFR]

As for Apple shipping used MBPs, it apparently does happen. I was in for a shock when I received my 3rd replacement MBP C2D today. The laptop box had three sets of adhesive stickers to seal the box, the original one which was cut, a second strip that was to cover the original one, and a final circular clear sticker to cover the two previously cut stickers. Each sticker that had been cut was in different locations signifying the box had been opened twice and resealed each time. At first I assumed they had opened the box to ensure I would not get another defective unit, but that was not the case. They have no explanation of why the box had been resealed multiple times.

Ironically, this machine seems to be flawless. However, the fact that it appears to have been used/returned does not sit well with me. I will be calling Customer Relations for some sort of credit as I am uneasy that my $2,000 I've spent has netted me with 2 defective new units and a previously used/returned unit and spent 3 weeks without a working laptop and countless hours on the phone with Applecare.

Well, it does say in the warranty conditions:

"If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Apple will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."

Surely that means that your warranty replacement might well be a refurb, which would account for the opened box?

 

[prplmnkydshwshr]

Surely that means that your warranty replacement might well be a refurb, which would account for the opened box?

No, refurbs aren't shipped in the original box, they come in plain cardboard boxes.

After talking to Customer Relations, they claimed this machine was opened and inspected to make sure I wasn't being sent yet another defective machine. While I am still not totally convinced of this, I would have liked to been made aware of this when a replacement was being arranged instead of receiving a box that was resealed twice with no explanation whatsoever. Anyways, I did get a $150 credit for all the problems. I don't think I will ever purchase a laptop or desktop direct from Apple online after this ordeal. Third party retailers such as Amazon would have handled this situation in a much better fashion.