Vent but be aware its not straightforward to replace a lost Airpod..
Firstly I lost one of my Airpod 2 PRO my carelessness,my fault not Apple's ...
so i thought ok Ill have to suck it up and buy a new pair.
Then I discovered you could purchase a replacement lost airpod . So off I went to the Apple Store here in Istanbul Turkey..
Sales person was like no problem here you go we have replacement left Airpod 2 Pro in stock they match the serial number .. Paid for it told me to put in it case with existing right one and wait an hour.. (thought ok must charging the new one) .So I thought ok going grab a coffee has im in the shopping mall and wait an hour and try it .
After just over an hour I opened the case and no response from phone .. went online followed the procedure for replacing lost airpod still nothing ..
Quick search online and noted each Airpod must be matching in firmware(makes sense this is critical)..the new left one(replacement was on old firmware 5e311 old one original 6a301).
So back to store to try and resolve this is where it goes messy .. advised take it home leave it overnight it will update so ok did that , next morning no change still mismatched (could actually set them up as individual airpods but would not work as a pair (stereo) .
So contact Apple support online advised to go through procedure as told at store (did that may be twenty times in one day still nothing).
Back to the store (80km round trip) sales person same one ok we will have to send it to service department (no refund offered !!! requested refund for replacement and I was going to cut my losses and buy a new pair refund not possible !!!)
So off it goes to service department they will update the firmware to match existing right Airpod in a couple days, waited a week contacted them(FRIDAY) for progress told its in the line waiting, please call back Tuesday we dont work weekends. So call Tuesday sorry its still in the line .. its now 2 weeks since I was at the store ...
Lesson learnt check firmware on box prior to PAYING and leaving store. dont trust salesperson especially if they work on a commission bonus system because they wont appreciate the refund ..
Living in Turkey consumer rights is non existent regardless of brand / small print ..
So much for brand loyalty over the years that said first time in almost twenty years have had to use an APPLE service having owned iphones,apple watches,macbooks everything for the last twenty odd years has been Apple guess my luck run out..
So be aware....
Firstly I lost one of my Airpod 2 PRO my carelessness,my fault not Apple's ...
so i thought ok Ill have to suck it up and buy a new pair.
Then I discovered you could purchase a replacement lost airpod . So off I went to the Apple Store here in Istanbul Turkey..
Sales person was like no problem here you go we have replacement left Airpod 2 Pro in stock they match the serial number .. Paid for it told me to put in it case with existing right one and wait an hour.. (thought ok must charging the new one) .So I thought ok going grab a coffee has im in the shopping mall and wait an hour and try it .
After just over an hour I opened the case and no response from phone .. went online followed the procedure for replacing lost airpod still nothing ..
Quick search online and noted each Airpod must be matching in firmware(makes sense this is critical)..the new left one(replacement was on old firmware 5e311 old one original 6a301).
So back to store to try and resolve this is where it goes messy .. advised take it home leave it overnight it will update so ok did that , next morning no change still mismatched (could actually set them up as individual airpods but would not work as a pair (stereo) .
So contact Apple support online advised to go through procedure as told at store (did that may be twenty times in one day still nothing).
Back to the store (80km round trip) sales person same one ok we will have to send it to service department (no refund offered !!! requested refund for replacement and I was going to cut my losses and buy a new pair refund not possible !!!)
So off it goes to service department they will update the firmware to match existing right Airpod in a couple days, waited a week contacted them(FRIDAY) for progress told its in the line waiting, please call back Tuesday we dont work weekends. So call Tuesday sorry its still in the line .. its now 2 weeks since I was at the store ...
Lesson learnt check firmware on box prior to PAYING and leaving store. dont trust salesperson especially if they work on a commission bonus system because they wont appreciate the refund ..
Living in Turkey consumer rights is non existent regardless of brand / small print ..
So much for brand loyalty over the years that said first time in almost twenty years have had to use an APPLE service having owned iphones,apple watches,macbooks everything for the last twenty odd years has been Apple guess my luck run out..
So be aware....
