Other Apple Store Exchange for Different Model

[Domino8282]

Hey guys, so I preordered an iPhone 12 Pro Max which arrived yesterday, and sadly I think it’s too large for me. It’s a beautiful device and I totally understand why other people would want this model, so please don’t take it personally if the Max is your preferred model - I just have relatively small hands for a dude and it’s more cumbersome than I thought it would be.

So I contacted Apple Chat Support through the Apple Store and they said I could set up an exchange where I send back the Max and they automatically ship out a Pro when they receive my return, with AppleCare transferred over automatically (my nearest Apple Store is like 160 miles away sadly).

Anyway, my question is: Does anyone know what the turnaround is like for this kind of Exchange? Would I expect the Pro to arrive around the time of current delivery dates for the same model Pro if I were to buy one from the Apple Store separately, or do they prioritize exchanges somehow?

I guess I should’ve done what others do and buy multiple devices on launch day and return the one I don’t like, but that’s just not really the way I like to do things. Thanks!

 

[Bazooka-joe]

Hey guys, so I preordered an iPhone 12 Pro Max which arrived yesterday, and sadly I think it’s too large for me. It’s a beautiful device and I totally understand why other people would want this model, so please don’t take it personally if the Max is your preferred model - I just have relatively small hands for a dude and it’s more cumbersome than I thought it would be.

So I contacted Apple Chat Support through the Apple Store and they said I could set up an exchange where I send back the Max and they automatically ship out a Pro when they receive my return, with AppleCare transferred over automatically (my nearest Apple Store is like 160 miles away sadly).

Anyway, my question is: Does anyone know what the turnaround is like for this kind of Exchange? Would I expect the Pro to arrive around the time of current delivery dates for the same model Pro if I were to buy one from the Apple Store separately, or do they prioritize exchanges somehow?

I guess I should’ve done what others do and buy multiple devices on launch day and return the one I don’t like, but that’s just not really the way I like to do things. Thanks!

Well they could send you out a Pro in exchange but you may be in for a wait as its 2 to 3 weeks delivery time. I doubt that they would issue a Pro out immediately. Even people sending back phones with faults are being given long delivery times for replacements.

 

[Domino8282]

Well they could send you out a Pro in exchange but you may be in for a wait as its 2 to 3 weeks delivery time. I doubt that they would issue a Pro out immediately. Even people sending back phones with faults are being given long delivery times for replacements.

Yeah that’s kinda what I’m thinking. Interestingly my wife has to exchange her Mini for the same model because it arrived with damage to the display (seriously, was like a 1cm prominent scratch right over the front camera straight out of the box) and for that exchange (same model) the rep said they prioritize it and it goes to front of the queue for shipping. But who knows with mine since I’m exchanging for a different model and not because of any defect.

 

[Bazooka-joe]

Yeah that’s kinda what I’m thinking. Interestingly my wife has to exchange her Mini for the same model because it arrived with damage to the display (seriously, was like a 1cm prominent scratch right over the front camera straight out of the box) and for that exchange (same model) the rep said they prioritize it and it goes to front of the queue for shipping. But who knows with mine since I’m exchanging for a different model and not because of any defect.

Yep I ordered a Pro the day after I ordered a Pro incase i changed my mind about the Pro Max. Pro Max has now been returned and my pro is still 2 weeks away from delivery. I would get an order in now if I were you as delivery dates are now December 1st to 15th