Apple Store not letting me pay for an app

[ryubyss]

the app has a free version but I would like to get the paid version even though I don't need to yet.

I get asked to enter my password again and again and again. this has happened at least four times in a single attempt.this error notice appears.

I don't have the kind of Mac which has a touch ID so I can't use that. I did successfully log into Apple ID and I updated my billing info so it doesn't have to do with that. what to do? other than go to the Apple Store for help, I mean.

 

[0128672]

the app has a free version but I would like to get the paid version even though I don't need to yet.

I get asked to enter my password again and again and again. this has happened at least four times in a single attempt.this error notice appears.

View attachment 1822835

I don't have the kind of Mac which has a touch ID so I can't use that. I did successfully log into Apple ID and I updated my billing info so it doesn't have to do with that. what to do? other than go to the Apple Store for help, I mean.

You don't have to go to an Apple Store to get app support; just call or chat with Apple App Store Support:

App Store - Official Apple Support

Need help with an app? Get help with purchases, downloads or using your content if something isn't working as expected.

support.apple.com

 

[ryubyss]

thank you. the last time I tried getting support, they only had the phone line, which I felt loath to call.

 

[0128672]

thank you. the last time I tried getting support, they only had the phone line, which I felt loath to call.

No guarantee that chat is available in your location, but it's worth a try.

 

[ryubyss]

I entered chat. as usual, it felt like an English as a second language course with me as the tutor.

 

[0128672]

I entered chat. as usual, it felt like an English as a second language course with me as the tutor.

What did you find out and did you get the issue resolved?

 

[ryubyss]

I haven't found out a thing.