So today I was all set to goto the Apple store to return my iMac, which i bought on Nov.2. Due to Apple's holiday return policy, which allows any mac purchased between Oct.31-Dec.24th to be returnable till Jan.8th. My iMac had hardware issues, and i was seriously having buyers remorse. I really wanted to get the Macbook, which is what I always really wanted. So i booked an appointment at the genius bar, and off i went to the apple store.
Since i got a free printer with a rebate with my Mac, there was the issue of the missing UPC from the iMac, which is required in order to complete the rebate. So I called and talked to them, they agreed to return my iMac as long as i had everything. This honestly alone was a great thing. My brother works retail and he said NO store would ever honour that, since you sent in the rebate, it basically voids any chance to return an item, but apple being as good as they are, honoured it, and said it would be fine when i got to the store.
When i got there, I was greeted by a nice Mac Genius named Shannon. I told him about my iMac's problems, he immedietly identified it as a hardware issue and said happily "Im going to replace this iMac with a new one". I then told him that I wanted to actually return it and get a macbook instead. He asked to see my recipt. It said Nov.2nd, so he said "Im sorry sir, you cant return this." I then told him about the holiday policy, which is applicable to me. I show it to him on Apple's website, but he then tells me that its only applicable to the online store, and that the Apple Retail Stores holiday policy is from Nov.15th-Dec.24th. CRAP im screwed. So he goes and talks to his manager, at which point the manager (Named David) comes out.
David kindly explains how i can't return the iMac because the holiday policy that covers the date i purchased it on, only applies to the online store. So after about 10 mins of kind reasoning the amazing manager agrees to return the iMac and give me a brand spankin' new Macbook
.
But of course there was one last thing. The 2.2ghz Macbook Costs $1450 in Canada, the iMac costs $1300. I didnt have $150 bucks to spare, but luckily since a store in Canada was having a boxing day sale, which brought the Macbook price down $1300, like it is in the states, I asked if the manager could match the price. At this point I knew I was REALLY pushing it, the guy already agreed to return a 2 month old iMac, thats WAY past any return date and now I'm asking for him to price match the Macbook. But luckily he agreed to do it ! He said "Since it's the holiday season, I'll do it". So I thanked him and Shannon alot, and off i went home with a brand new 2.2ghz Macbook.
I just posted this to let you know how amazing Apple is. I dont know any other store that would have done this for me. This just proves that Apple really wants to keep its customers happy, and is willing to goto great lengths. I really appreciate what The manager and the Genius did for me, because that was honestly great and very outstanding. I know i'm an idiot for waiting so long, but meh I have Macbook now And I ***** love this thing, way more than my iMac.
Im definetly going to leave an email to steve jobs, just so he knows how great his company and the Apple at Sherway Gardens is.
P.S The SR Macbook is great! No issues at all
Since i got a free printer with a rebate with my Mac, there was the issue of the missing UPC from the iMac, which is required in order to complete the rebate. So I called and talked to them, they agreed to return my iMac as long as i had everything. This honestly alone was a great thing. My brother works retail and he said NO store would ever honour that, since you sent in the rebate, it basically voids any chance to return an item, but apple being as good as they are, honoured it, and said it would be fine when i got to the store.
When i got there, I was greeted by a nice Mac Genius named Shannon. I told him about my iMac's problems, he immedietly identified it as a hardware issue and said happily "Im going to replace this iMac with a new one". I then told him that I wanted to actually return it and get a macbook instead. He asked to see my recipt. It said Nov.2nd, so he said "Im sorry sir, you cant return this." I then told him about the holiday policy, which is applicable to me. I show it to him on Apple's website, but he then tells me that its only applicable to the online store, and that the Apple Retail Stores holiday policy is from Nov.15th-Dec.24th. CRAP im screwed. So he goes and talks to his manager, at which point the manager (Named David) comes out.
David kindly explains how i can't return the iMac because the holiday policy that covers the date i purchased it on, only applies to the online store. So after about 10 mins of kind reasoning the amazing manager agrees to return the iMac and give me a brand spankin' new Macbook
.But of course there was one last thing. The 2.2ghz Macbook Costs $1450 in Canada, the iMac costs $1300. I didnt have $150 bucks to spare, but luckily since a store in Canada was having a boxing day sale, which brought the Macbook price down $1300, like it is in the states, I asked if the manager could match the price. At this point I knew I was REALLY pushing it, the guy already agreed to return a 2 month old iMac, thats WAY past any return date and now I'm asking for him to price match the Macbook. But luckily he agreed to do it ! He said "Since it's the holiday season, I'll do it". So I thanked him and Shannon alot, and off i went home with a brand new 2.2ghz Macbook.
I just posted this to let you know how amazing Apple is. I dont know any other store that would have done this for me. This just proves that Apple really wants to keep its customers happy, and is willing to goto great lengths. I really appreciate what The manager and the Genius did for me, because that was honestly great and very outstanding. I know i'm an idiot for waiting so long, but meh I have Macbook now
And I ***** love this thing, way more than my iMac. Im definetly going to leave an email to steve jobs, just so he knows how great his company and the Apple at Sherway Gardens is.
P.S The SR Macbook is great! No issues at all
