apple store won't change problematic imac.

[javtan]

I got an imac precisely 2 weeks ago, it was actually a birthday present. This imac is a very problematic machine. First, there are almost 5 dead pixel. Second it has condensation issue it appeared 2 times this week. Thirdly, it always crash and freeze when running apps like screen saver, limewire. The fan once sound like a car accelerating. I phoned apple care several times and they agreed to change for me one but when i sent it to the reseller they said that it was more than 7 days so they can't replace me a new one, so called the manager and he said that he wants to check first. I'm so worried that they can't detect the problems. What must I do??

 

[pokrface]

First, there are almost 5 dead pixel.

So there are four dead pixels?

 

[Fletchzky]

I got an imac precisely 2 weeks ago, it was actually a birthday present. This imac is a very problematic machine. First, there are almost 5 dead pixel. Second it has condensation issue it appeared 2 times this week. Thirdly, it always crash and freeze when running apps like screen saver, limewire. The fan once sound like a car accelerating. I phoned apple care several times and they agreed to change for me one but when i sent it to the reseller they said that it was more than 7 days so they can't replace me a new one, so called the manager and he said that he wants to check first. I'm so worried that they can't detect the problems. What must I do??

I wouldn't take no for an answer.

 

[Eidorian]

LimeWire is a flaky java application that's going to use a lot of CPU power.

I suggest narrowing down CPU usage using Activity Monitor. You're not close enough to the dead pixel replacement count to get a replacement yet. I've seen Apple let fewer pixels slide though.

 

[qpid]

If you have verifiable problems then they shoudl be able to find it, now also it does not sound like you are going to an actual Apple store since they have a 14 day return policy. If there is one near you try going there, you might be surprised with the results

 

[javtan]

sorry i have 6 dead pixel and i am now in malaysia so their return policy is only 7 days.

 

[davedecay]

Have you added 3rd party RAM?

Have you tried wiping the hard drive (formatting/erasing) and reinstalling the System from the discs?

 

[javtan]

i just have 1GB of ram that came with this machine. For your information this imac is preinstalled with leopard. I don't know that other imac users are facing the same issue but it usually freeze when maximizing windows and exiting from front row. I installed all updates that have.

 

[Eidorian]

i just have 1GB of ram that came with this machine. For your information this imac is preinstalled with leopard. I don't know that other imac users are facing the same issue but it usually freeze when maximizing windows and exiting from front row. I installed all updates that have.

You should still consider reinstalling the operating system first.

 

[geissap]

Ok...

Where to start here...um...

First off delete Limewire and act like you've never used it in your life. It's a terrible application...that causes a ridiculous amount of problems. The way it saves files on a mac is terrible. It overlaps the files, and will eventually cause Directory Damage. (KP's, boot to a gray screen, weird things happening, you name it.) I fixed probably 1000 computers with directory damage at least 60-70% of em were users who used limewire. I'm not joking about this. Use aquisition instead or figure out torrents. Way better option.

That aside. Yes, Apple will want to be able to replicate the issues. If the genius' can't replicate the issues your gonna be out of luck. EXCEPT the pixel thing. 5 dead pixels is not within the allowable factor in my opinion. I know there's a certain limit of pixels that Apple deems to be acceptable but I would think that 5 is unacceptable...so figure out what color shows em best so that you can show them very easily.

Good Luck!

 

[Dont Hurt Me]

Also I would start over with Apple and skip the reseller. Deal direct with Apple only. I have never had a problem doing that.

 

[davedecay]

What size is the screen, 17 or 20 inches?

Usually the threshold for bad pixels has to do with the number of bad ones, the resolution (size) of the screen, and how many of the bad pixels are adjacent.