I have original AirPods Pro. The left one has been replaced already, if I remember right at some cost to me. Now the left one is all static. I contacted support, "its out of warranty" so mail is repair is $251 dollars.... more than new ones. I'm getting fed up with Apples decline in product support, charge a premium, expect premium service, I guess that's how TC gets it to a trillion dollar company. F them. / rant.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple support has gone down hill
- Thread starter Jonr515
- Start date
- Sort by reaction score
My last two repairs with Apple, which were out of warranty, ended up being completely free. It seems like the support person you spoke to might have been quite unhelpful. I can't fathom why anyone in their right mind would suggest spending more on repairing AirPods than the original cost of buying new ones. The estimated cost for repairing 1st Gen AirPods Pro on their website is 89 bucks out of warranty. So that just sounds off to me.
support.apple.com
AirPods Replacement, Repair, and Service - Apple Support
Need to repair your AirPods? See your service options, their costs by coverage type, and how long they take.
I must have deleted the text thread. I'm going to try and contact them again and see if I get someone more helpfulMy last two repairs with Apple, which were out of warranty, ended up being completely free. It seems like the support person you spoke to might have been quite unhelpful. I can't fathom why anyone in their right mind would suggest spending more on repairing AirPods than the original cost of buying new ones. The estimated cost for repairing 1st Gen AirPods Pro on their website is 89 bucks out of warranty. So that just sounds off to me.
AirPods Replacement, Repair, and Service - Apple Support
Need to repair your AirPods? See your service options, their costs by coverage type, and how long they take.
Apple has changed the mail-in repair such that ALL THREE pieces (both AirPods and the case) have to be sent in. In the past they'd ship you just the part being replaced & then you ship the old one back - but no more, unless you have AppleCare+. So any OOW repair estimate is going to assume all 3 pieces need replaced. If you send them in and only one needs replaced, you only get charged for the one item... but if a service tech decides that two (or all three) need replaced, that's what happens - no notification to you, no opportunity to decline.
Because of this, OOW AirPods repairs are best handled at a store or Apple Authorized Service Provider.
Because of this, OOW AirPods repairs are best handled at a store or Apple Authorized Service Provider.