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rneglia

macrumors 6502
Original poster
Apr 18, 2006
413
131
I sent my six year-old 2014 MBP into Apple Support (Houston address) for a battery replacement, and it arrived on November 2nd. The Repair Status screen says "Our technicians are working on your product. We'll notify you when the repair has been completed."

And then nothing from Apple for....16 days now?

What is going on?
 

chrfr

macrumors G5
Jul 11, 2009
13,729
7,304
I sent my six year-old 2014 MBP into Apple Support (Houston address) for a battery replacement, and it arrived on November 2nd. The Repair Status screen says "Our technicians are working on your product. We'll notify you when the repair has been completed."

And then nothing from Apple for....16 days now?

What is going on?
Have you tried calling?
 
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rneglia

macrumors 6502
Original poster
Apr 18, 2006
413
131
That might be a good thing. Maybe they cannot fix it and will offer you the current model at a substantial discount. It has happened before.
Let's hope! As for now, I've been without a computer for a full three weeks with what was supposed to be a simple battery replacement.
 

rneglia

macrumors 6502
Original poster
Apr 18, 2006
413
131
To everyone following this thread. My computer was apparently repaired and is Out for Delivery today, so I guess they just repaired it without incident? I'll circle back for a final update once I have it back in my possession.
 

Natzoo

macrumors 68020
Sep 16, 2014
2,016
646
To everyone following this thread. My computer was apparently repaired and is Out for Delivery today, so I guess they just repaired it without incident? I'll circle back for a final update once I have it back in my possession.
Did they restore the OS? It seems that's standard for every repair which doesn't make much sense, in-store they don't touch anything related to the OS.
 
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