I had a dead/stuck blue pixel on the bottom left of my screen when I purchased my iphone XS. Keep in mind it was less than a month old. During the day, it was somewhat unnoticeable (unless in dark backgrounds) but when you (me) own the phone and see the screen everyday; the OCD seeps in.
Nevertheless, I took my phone in to the apple store; and the apple “genius” told me they didnt see anything. It was a fair point as the apple stores were all brightly lit but they told me they would consult other geniuses in the back in a darker environment. They told me there was no problem and I was pissed at the condescending manner in how they addressed the problem. These geniuses talked down on me like I didn’t have a clue what was going on with the phone I purchased. I did the research making the swap over from my Google Pixel as it is a very costly phone. I’m the one using it and paying $1200 for this phone (Yeah, I’m an idiot).
You better be damn right I know what I committed to purchase.
With my burning passion of wanting what I had paid for, I spent $10 bucks at microcenter and purchased a magnifying glass; scheduled an appointment with genius bar again for the following day; and brought the magnifying glass. Finally, they honored the screen replacement that I should have gotten the first time around.
I was certain iphones had a one pixel policy rule where it would immediately be taken care of but I really had to fight for my right as a customer (first iphone ever owned btw). Imagine that.
Honestly, the experience really gave me a huge slight. Overall, I really do enjoy my iphone after using it for 3-4 months now; but god dam the nickel & dime from Apple service really seethes a love/hate relationship.
Like others have said, Keep fighting it and get what you deserve. A product that you were promised without compromise. The person fighting for your consumer rights can only be you.