I need help in contacting apple for customer support. I just recently purchased a new 15" PB and have already discovered that the battery is no good. I am in a deployed location with the military and I cannot call apple for more than 15 min; which by that time they haven't even answered my call. Is there an e-mail address or some sort of chat support program that I am not aware of? I have searched all over Mac's site and can only find the 800 numbers. Thank you for you help.
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Apple Tech Support
- Thread starter kodeman
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This has come up a few times and as far as I can remember, there is no real email support from Apple, which I think is pretty poor, especially if there is a strong reason why you can't use the phone.
What I would suggest is that you use the powerbook feedback page here. I am not sure how effective it will be, but it is worth a try. Good luck!
What I would suggest is that you use the powerbook feedback page here. I am not sure how effective it will be, but it is worth a try. Good luck!
generik said:
That's true for the discussion forums, but I was referring to the actual feedback page which contains a text box for submission of queries to Apple. According to the blurb, they read all the feedback comments. Whether or not this is true I don't know, but when I had problems with some tracks I bought from the iTMS, I used the feedback page and I got a full refund within a week, so it can't hurt to try.
Thanks
Yah, I should have went ahead and tried the imac chat, but instead I ended up calling them with my cell phone. My mobile phone is from the UK (where I'm based normally) and I had to call stateside of course for Apple. Needless to say I probably paid for the replacement battery that they are sending with the amount of minutes I used while the idiot kept me on the phone. The first thing I said to him was I'm in a rush... He was soo freeken slow... it ended up being a 30 min call, which could have lasted 10 min easily. Anyway they are replaceing the battery which is the good news. Thanks for all your posts.
Yah, I should have went ahead and tried the imac chat, but instead I ended up calling them with my cell phone. My mobile phone is from the UK (where I'm based normally) and I had to call stateside of course for Apple. Needless to say I probably paid for the replacement battery that they are sending with the amount of minutes I used while the idiot kept me on the phone. The first thing I said to him was I'm in a rush... He was soo freeken slow... it ended up being a 30 min call, which could have lasted 10 min easily. Anyway they are replaceing the battery which is the good news. Thanks for all your posts.